Digital Operations Coordinator

Description:

Primary Function

We are seeking a Digital Operations Coordinator / Web Producer with over 2 + years of experience to implement and manage our incoming projects, campaigns, and product launches on the clients’ websites.

Duties and Responsibilities

• Lead incoming projects, campaigns, and product launches, ensuring alignment with client objectives.
• Collaborate with clients to make strategic decisions regarding project planning and overall direction.
• Scope and define project and campaign requirements in partnership with clients to ensure clarity and alignment.
• Plan and execute the delivery of campaigns, coordinating with the SEO, WebOps and Account Management team on copy and asset.
• Collaborate with Senior Managers to implement and refine digital strategies that align with business objectives.
• Collaborate with both internal and external clients to plan and schedule work while effectively resolving bugs and other roadblocks.
• Build and manage strong relationships with client stakeholders, including senior leaders, team leads, and middle management.
• Facilitate discussions with clients to confirm project requirements, scope, and strategies, ensuring alignment throughout the project lifecycle.
• Lead training initiatives for team members on platforms and processes, fostering a culture of continuous learning and professional growth

Qualifications and Experience

• 2+ years of experience in project management, preferably in a digital or marketing environment
• Experience using Adobe Experience Manager (AEM) is essential
• eCommerce and Electronics experience is highly regarded
• Demonstrated understanding of current web technologies and associated issues such as HTML
• A solid understanding of web usability and information architecture, including a knowledge of wireframes, mock-ups and prototyping (UI & IA Design)
• Experience in designing solutions and delivering relevant, accurate digital specifications such as wireframes, site maps and content design

Personal Attributes

• Good stakeholder/client management
• Good interpersonal and customer service skills
• Ability to think creatively and develop innovative ideas
• Ability to operate with agile/sprint mindset and practices in collaboration within our digital and project teams using workflow platforms such as Jira and Confluence
• Strong time management with the ability to prioritise and be pro-active
• Strong organisational, problem solving and analytical skills
• Excellent attention to detail