Description:
About the McGrath Foundation:
We are the McGrath Foundation. Each of us, and all of us, together. And what we do matters. It matters to the thousands of families going through cancer.
They are why we show up each day. The families we know and the ones we don’t. The families that need the support of a McGrath Cancer Care Nurse.
Showing up at the McGrath Foundation means showing up with your head and your heart.
It means bringing all your knowledge, your expertise, and your experiences.
And matching it with all your care, your courage and the commitment to support others.
We are the McGrath Foundation. Care to join us?
Why the McGrath Foundation is a great place to work:
We have a clear purpose: What we do and why we do it matters.
We have a strong brand: We are a trusted and well-known brand across Australia.
We support flexibility: We embrace hybrid working and where possible, offer flexibility in core hours, including part-time options.
We offer attractive salary packaging benefits: Not-for-Profit salary packaging is offered to reduce your taxable income and keep more of your pay in your pocket.
We care about your overall wellbeing: We offer a range of generous leave options and free access to Sonder, an innovative total wellbeing platform.
We have fun, together: The annual Pink Test and is our major fundraising event and it’s part of our DNA. We come together and work as a team to make it happen. We have fun and celebrate our success, because success means we can help deliver care to more people experiencing cancer.
More about the role:
This is a new role and part of our small and highly capable Technology team. As the Technical Support Analyst, you will be the first point of contact for our people, providing technical support across a diverse range of managed services. Dealing with straightforward to moderately complex technical matters, including software and hardware issues, as well as troubleshooting network connectivity problems, key responsibilities include:
- Provide exceptional support and offer first-level technical assistance, ensuring high-quality service and timely issue resolution.
- Act as the escalation support for the Helpdesk by providing technical telephone, in-person and remote assistance for end user devices, Standard Operating Environment, and applications.
- Update and maintain the Asset Management as well as IT procurement.
- Maintain and update any related documentation or knowledgebase.
- Ensure business targets are delivered within agreed SLAs.
- Willingness and drive to learn, especially in the Cyber Security space.
- Lead or participate in projects that support the objectives of the Digital Strategy.
What you bring to the role:
We are looking for an organised and focused individual who has a passion for IT, and a willingness to learn new technologies and take on new tasks. You ideally have a mix of the following experience and skills:
- At least two years’ experience in a Technical Service Desk/Desktop Support role
- Proven expertise in Windows 11 and Microsoft Telephony.
- A background in PC hardware support, including configuration, troubleshooting, and procurement.
- Skilled in Microsoft Intune/Modern Cloud Device Management, Microsoft 365 Administration, Active Directory, and Entra.
- Strong ability to independently manage work queues, prioritise tasks, and effectively resolve issues.
We value diversity!
The McGrath Foundation is an employer of equal opportunity and celebrates the diversity of our team. We encourage candidates of all backgrounds to participate in our recruitment processes.
If you are passionate about making a positive impact and you see yourself in this role, we’d love to hear from you! If you have any further questions, please contact the People and Culture team on people.culture@mcgrathfoundation.com.au.
This is a direct search process so respectfully, no agencies please.