Description:
Senior Deployment Lead
- DCS Clerk Grade 9/10 starting from $125,693 – $138,510 p.a. base salary +superannuation and annual leave loading
- Ongoing/permanent position
- 2x days a week office attendance either at McKell, Sydney or Parramatta
- This position primarily focuses on ICT hardware rollouts and deployment logistics, requiring a more hands-on onsite delivery across NSW State including rural and regional sites.
- This role sits within the Government Shared Services Division in the Scalable Deployment team
About the team
The Scalable Deployment Solutions team plays a crucial role in delivering ICT hardware Deployments for DCS, ensuring seamless operations and enhanced customer experiences. As part of a dynamic environment, you’ll contribute to key state-wide deployment initiatives, making a tangible impact on digital service accessibility across NSW.
Your day-to-day:
- Lead and coordinate ICT hardware deployment projects across Service NSW Service Centres.
- Provide technical guidance and mentorship to the Deployment Specialists and Analysts, leveraging your ICT expertise to enhance their skills and ensure high performance.
- Collaborate with internal and external stakeholders to streamline deployment processes and resolve challenges effectively.
- Oversee project timelines, resource allocation, and risk management to ensure successful deployments.
- Drive continuous improvement initiatives, optimising workflows and enhancing service delivery efficiency.
- Provide expert advice on deployment best practices, aligning with organisational goals and technological advancements.
Key accountabilities:
- Leverage your ICT expertise to provide hands-on technical leadership, ensuring smooth and efficient deployment of hardware solutions across Service NSW Service Centres.
- Act as the technical escalation point for complex deployment challenges, troubleshooting issues and implementing innovative solutions.
- Drive standardisation and best practices in ICT hardware deployment, optimising efficiency and minimising disruptions to service operations.
- Collaborate with cross-functional teams to align deployment strategies with business objectives and emerging technologies.
- Enhance team capability by mentoring and upskilling Deployment Specialists and Analysts, fostering a culture of continuous learning and improvement.
- Contribute to strategic initiatives, identifying opportunities to streamline deployment processes and improve service delivery outcomes.
To be successful in this role you will demonstrate:
- Proven experience in ICT deployment, logistics, or technology rollouts within a large-scale environment.
- Strong leadership skills with the ability to mentor and manage a high-performing team.
- Excellent stakeholder engagement capabilities, including the ability to influence and collaborate across different levels.
- Strong project management skills, with a track record of delivering deployments on time and within budget.
- Problem-solving mindset with a proactive approach to identifying and addressing deployment challenges.
- Familiarity with DCS operations and ICT infrastructure (highly desirable).
What we need from you:
To start your journey towards joining us, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
For any role specific enquiries, please reach out to Venkat Ravilla via Venkat.Ravilla@customerservice.nsw.gov.au
For any recruitment questions, please reach out to Mel Maung via Mel.Maung@customerservice.nsw.gov.au
Salary Grade 9/10, with the base salary for this role starting at $125,693 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Mel Maung via Mel.Maung@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday, 26 March 2025 at 9.59am AEST
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Mel.Maung@customerservice.nsw.gov.au or 02 9494 8351.
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