Description:
About Us:
Community Care TASMANIA is a not for profit provider of in-home aged care and disability services that support Tasmanians to live independently and with dignity in the comfort of their own homes surrounded by family, friends and neighbours. Our team is dedicated to delivering compassionate, high-quality care, tailored to the unique needs of each client.
As we continue to grow, we are looking for a skilled Aged Care and Disability Services Manager to join our leadership team and be a key member of a Tasmanian business delivering exceptional care to our clients. This is a full time position based in our Launceston office.
Role Overview:
The Aged Care and Disability Services Manager is responsible for the day to day running of Aged Care & NDIS Services. The role is pivotal in driving service operations and business growth, providing leadership and supporting change management and continuous improvement in line with ongoing aged care and disability reforms.
The Aged Care and Disability Services Manager will ensure the delivery of high quality, customer centric care and services within the client’s home and community. The role involves ensuring the delivery of person-centred case management in accordance with Community Care TASMANIA’S policies and procedures, program guidelines, regulatory frameworks and best practice guidelines.
This role is responsible for ensuring Aged Care & NDIS operations – coordination, facilitation, monitoring, and provision of high-quality service delivery, are provided to our Aged Care & NDIS service users.
Key Responsibilities (Selection Criteria):
Strategy and Planning – Ensuring all programs are fully compliant with contractual and legislative requirements and are delivered in compliance with the Aged Care Quality Standards, NDIS Practice Standards and other relevant legislation.
Leadership and Team Management – Providing strategic input to the Executive Leadership Team regarding operational changes, challenges and requirements. Supporting team leaders to mentor their teams and promote a culture of continuous improvement including the management of workloads.
A focus of growth – Interpretation and understanding of funding guidelines and quality principles to support positive service outcomes and business growth.
Internal stakeholder engagement – ensure that complaints and incidents are reported and handled appropriately, communicating with internal and external stakeholders to maintain a person centred, holistic approach to support.
External Stakeholder engagement/management – Represent CCT at relevant industry and community events, Identifying new opportunities for growth through
existing and new strategic networks and partnerships.
Quality and Compliance – overseeing incident management oversight in conjunction with the Quality & Assurance Team and ensuring that staff performance is in accordance with organisational policy and practice.
Financial Management – Manage budgets, resources and staffing to ensure the efficient operation of the Aged Care and Disability Service teams. In addition to Providing oversight of the NDIA Portal working with NDIS Coordinators regarding endorsements and participant funding.
Operational efficiency and technology – overseeing the implementation and advancement of technology solutions to enhance service delivery, intake management and staffing resources.
About You:
We are seeking a compassionate, dedicated, and highly organised Aged Care and Disability Services Manager who has a passion for supporting Tasmanians living in their own homes and communities, and leading a dedicated team to deliver high-quality care. You will bring:
Qualifications:
• Relevant tertiary qualification with proven experience managing Aged Care Packages or comparable industry experience.
Experience:
• Previous experience in providing strong leadership & management skills with the ability to build capability and support staff dealing with case work challenges.
• Experience dealing with complex case management matters, including effective risk assessment.
• Judgement, analytical skills and ability to understand and apply legislation.
• Experience managing competing priorities.
Leadership Skills:
• Proven ability to lead and motivate teams, with experience in managing staff performance and fostering a positive work environment.
• Deep understanding of employee engagement, talent management, and leadership development.
• Demonstrated ability to drive cultural and organisational change.
• Ability to work collaboratively with the team to understand the strategic direction of Community Care Tasmania.
Regulatory Knowledge:
• Understanding of Federal and Tasmanian Acts, Regulations, Codes of Practice and legislative instruments that relate to Aged Care and NDIS.
Problem-Solving & Decision-Making:
• Strong critical thinking and problem-solving skills, with the ability to make decisions and take action in a fast-paced environment.
Communication Skills:
• Excellent verbal and written communication skills, with the ability to effectively interact with clients, families, staff, and external stakeholders.
• Computer literacy, including Excel, database management, CRM’s and reporting of metrics. Experience with Employment Hero & Nightingale would be an advantage.
Why Join Us?
• Make a Difference: Play a key role in enhancing the quality of life for Tasmanians, providing them with the care and support to allow them to live in their own home and community.
• Supportive Team Environment: Work alongside a passionate and dedicated team, committed to delivering exceptional care in a state of the art office.
• Career Development: Opportunities for professional growth and development, including ongoing training and leadership development programs.
• Attractive salary & salary packaging – This is a SCHADS SACS Level 7 position. With additional salary packaging benefits up to $15,900 plus a meal & accommodation package of up to $2649
How to Apply:
If you are a passionate and experienced leader with experience in aged care and NDIS, we would love to hear from you. Please submit a current resume and a 1-2 page cover letter responding to the selection criteria.
Applications Close: 30 March 2025
For further inquiries or a copy of the Position Description, please contact Kelli Schultz at employment@cct.org.au or by calling 6334 0990