Description:
We are not your ordinary Accommodation Venue, and we are not looking to recruit an average front of house team. Newcastle is transforming as a place of thriving hospitality, progressive cultural diversity, and commercial success – and our mission is to lead the way!
As part of our team, you will receive excellent training and be part of the excitement from the very beginning. Your role is to create exceptional experiences for our guests regardless of why they choose to stay and to take an active role in making people feel welcome, in taking care of their needs, bringing a smile to their day and producing the best quality offering you can.
Your role in our Guest Experience team will be empowered to exceed expectations throughout the journey, including handling room bookings, providing a welcoming check in and helping guests have a memorable stay with us.
Key skills and responsibilities:
- Deliver the very best personalised service and create loyal guests and visitors
- Provide front of house experiences that go the extra step in welcoming our guests
- Assist all guests and visitors to enjoy all that Newcastle has to offer
- Handle booking enquiries and contribute to guest targets including sales and loyalty
- Work with us to maintain the highest quality property with cleanliness and maintained facilities that are second to none
About You:
- Relevant experience in a venue, hotel or hospitality environment, with a genuine passion for service excellence preferred but not essential
- Ability to collaborate with a high performing team to achieve business targets in service and sales
- Strong desire to work in an accountable and empowered team
- Flexibility to work a range of hours including weekends
- Strong technology skills, including systems such as RMS
- High level skills in written and verbal communication
On Offer:
- A chance to be part of an established and successful group that is operating a new establishment
- We provide excellent support and a culture of innovation to deliver standards that surprise and delight our market.
- Accommodation discounts
- FREE parking in Newcastle CBD oniste
- 10% off Gym on King memberships
To Apply:
If you want to be part of 291 On King and believe you have the right skills and experience, please click the, APPLY button NOW! We look forward to hearing from you!