Description:
About us
Founded in 2012, by charlotte has emerged as a meaningful and iconic jewellery brand, with the story of the lotus flower being at the heart of our creative designs. From bud to bloom, each piece is meticulously and beautifully crafted with intent, featuring meaningful symbols, precious gemstones, and mindful mantras. We believe in the transformative power of connections. Whether it’s the bond between loved ones, a deep connection to oneself or the ties that uplift and inspire, these moments of connection shape who we are.
The Role
As a by charlotte Retail Assistant, you are the customer experience expert and have an exceptional understanding of product, styling advice and service skills. Our retail assistants offer a compelling and tailored experience to all customers and are both passionate and inspiring in their service approach.
Key Responsibilities
- Offer the highest standard of service by following the by charlotte selling expectations to deliver an educational, engaging and inspiring client experience
- Establish genuine and meaningful connections with the by charlotte customer base to foster great sales and an increased customer lifetime value
- Foster a customer-first sales culture by prioritising service over tasking at all times
- Maintain exceptional product knowledge by consistently driving your own engagement and understanding of seasonal and core jewellery ranges in-store
- Understand layering, curation and complimentary jewellery styles and utilise this product knowledge to increase sales and KPI outcomes.
- Contribute to the operational success of the store by supporting the Manager in operational tasks as required and directed
- Communicate effectively, honestly and professionally at all times
- Comply with by charlotte Policies, Procedures and Communication expectations and always prioritise OH&S, flagging any safety risks with the Boutique Manager in a timely and accurate manner.
Our Perks
- Generous product discounts for yourself.
- Team bonding events throughout the year.
- Competitive retail commission scheme.
- Join a highly collaborative and passionate team in a growing business.
We’re passionate about providing equal opportunities in the workplace and are committed to creating and maintaining a culture of collaboration, respect and inclusivity. We endeavour to celebrate every meaningful milestone including this next chapter in your career journey.