Dispatch Controller

Description:

Melbourne | Full-time

Join Kinetic and play a vital role in ensuring seamless daily operations at our depots, contributing to the delivery of high-quality, customer-focused bus services.

As a Dispatch Controller , you will be responsible for coordinating bus and driver movements to ensure services run efficiently and on time. You will manage daily scheduling, respond to last-minute changes, and work closely with drivers and depot teams to maintain service excellence. Your ability to stay organised under pressure, problem-solve in real time, and build strong relationships will be key to your success in this role.

• Coordinate bus and driver movements to meet service and network performance targets
• Ensure all scheduled work is covered and respond to last-minute changes
• Monitor and report on depot run-outs, ensuring timely departures
• Manage driver schedules, leave requests, and compliance with fatigue guidelines
• Support operational continuity by responding to incidents and service disruptions
• Act as the first point of contact for drivers, providing guidance and operational support
• Ensure accurate payroll processing for drivers, including overtime and variations
• Assist with driver training and route familiarisation

• Experience coordinating large teams in a fast-paced environment
• Strong organisational and problem-solving skills with a keen attention to detail
• Proficiency in Microsoft Office and operational systems
• Ability to work independently and as part of a team
• Excellent communication skills, with the ability to provide clear instructions in person and over radio/phone
• Understanding of safety and compliance requirements in a regulated environment
• Medium Rigid driver’s licence and relevant authority (or willingness to obtain)

• Be part of a growing organisation committed to enhancing communities
• Work in a fast-paced, collaborative environment where every day is different
• Opportunity for career growth and development within the transport industry