Description:
About Us
The Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style ‘Grand Hotel’, situated on Spring Street and located at the ‘Paris’ end of Melbourne. Our Concierge Department plays a pivotal role in making the guest experience memorable.
We welcome positive, passionate, honest and hardworking individuals into our team and commit ourselves to the highest professional standards. We support integrity and initiative, and we strive to give opportunities for personal and professional development in a supportive environment.
The Opportunity
Our beautiful hotel is looking for an enthusiastic and helpful Porter to join our Concierge team on a Full-Time basis. As a key player within our Concierge Department, you will be the first and last point of contact for our guests, therefore great people skills are a must!
Your day-to-day:
- Greet and attend to all guests upon arrival and departure, be the first and last point of contact!
- Provide helpful, friendly and personalised service, attending to guest errands and requests.
- Handle guest luggage; delivering bags and luggage to the relevant rooms where necessary.
- Provide accurate information on the hotel and restaurants within the group.
- Valet Park guest cars as required.
- Have sound knowledge of public transport, local attractions, restaurants and events going on around Melbourne/Victoria region.
Our successful candidate will have:
- One year experience in a similar role or 5-star hotel environment.
- Manual Drivers Licence a must.
- A real passion for delivering positive outcomes.
- Strong customer service skills.
- Communication and time management skills.
- Exceptional eye for detail and a positive attitude.
- Previous Opera knowledge will be highly regarded.
Discover what awaits you:
- Take comfort in the stability of full-time employment in an industry you love!
- Immerse yourself in the storied legacy of Melbourne’s iconic Grand Heritage Hotel, where every day presents a chance to shape its enduring narrative.
- Experience the ultimate convenience of a prime CBD location, mere steps away from public transport and at the heart of Melbourne’s vibrant city.
- Indulge in daily, nutritious staff meals to fuel your workday!
- Opportunities to take your career to new heights, with plenty of room for growth within our ever-expanding hospitality group.
- Indulge in exclusive discounts across our esteemed collection of venues including Kudo, Aru, Sunda and Antara.
- Enjoy the flexibility of a rotating roster that offers a harmonious blend of daytime adventures and nocturnal excitement.
If this sounds like you, we can’t wait to hear from you! Take the next step in your career by applying now and join our exceptional and iconic team at The Hotel Windsor.
We value the unique backgrounds, experiences and contributions that each person brings to our team, and we encourage and celebrate our diversity. First Nations peoples, those identifying as LGBTQIA+, women and people of all ages are encouraged to apply. Our aim is to create a workplace that reflects the community in which we live.
Please note that only short-listed candidates will be contacted for this role. You must have valid working rights in Australia to be considered.