Description:
- Do you love working with clients and helping them achieve great outcomes?
- Are you an experienced procurement professional or someone who thrives in the tech sector with enterprise SaaS experience?
- Are you ready to play a key role in a growing B2B SaaS business?
If you answered YES to all of the above, keep reading!
Who We Are
VendorPanel and Unimarket (recently merged) are leading providers of procurement technology, helping businesses, governments, and regulated industries manage billions in spend. Our platforms make procurement easier, reduce risk, drive savings, and create positive social and economic impact. With offices in Australia, New Zealand, and North America, we’re scaling fast and looking for the right people to grow with us.
About the Role
As a Customer Success Manager, your mission is to build strong relationships with our customers, ensuring they get the most value from our products. You’ll drive retention, increase product adoption, and identify opportunities for expansion. Ultimately, you’ll help turn our customers into raving fans.
What You’ll Be Doing
✅ Managing a portfolio of customers, driving adoption and satisfaction
✅ Building strong relationships with multiple stakeholders
✅ Understanding customers’ procurement needs and identifying how our platform can help
✅ Ensuring high customer retention and satisfaction (CSAT)
✅ Identifying expansion opportunities and passing leads to the Account Management team
✅ Keeping customer interactions up to date in our Customer Success Platform
✅ Occasionally traveling for onsite visits and events
What We’re Looking For
Experience in Customer Success, Account Management, or a similar customer-facing role
A strong understanding of procurement processes or experience working with government clients (a plus, but not essential)
Background in SaaS, tech, or B2B solutions
Strong communication and relationship-building skills
A proactive, problem-solving mindset—someone who thrives on helping customers succeed
Why Join Us?
A growing business with big ambitions
A flexible, hybrid work environment
A passionate, down-to-earth team that values collaboration and impact
A carbon-neutral company committed to positive social and economic change
How to Apply
If this sounds like you, we’d love to hear from you! Apply now and join a team that’s making a difference in procurement technology.
A Note to Applicants
At VendorPanel, we celebrate diversity and inclusion. We encourage applicants from all backgrounds to apply. If you need any adjustments during the interview process, let us know, and we’ll do our best to accommodate you.
Legal Requirement: You must have the right to work in Australia. A police check will be required as we handle sensitive data.