Service Engineer

Description:

Leonardo International Helicopter Division performs research, design, development, production, customer support and marketing of Leonard's extensive range of products; modern helicopters and tiltrotors for civil, parapublic and defence applications. The Division manages the entire helicopter development and production cycle. Production and assembly plants are concentrated in Italy, UK, Poland and the US. The AW139, AW169 and AW189 models are part of a family of new generation helicopters, all featuring the same design philosophy and the same certification and safety standards.

Leonardo Australia is the Australian subsidiary of Leonardo International, offering full support services including engineering and maintenance including logistics management and other related support functions. Helicopter activities include helicopter gearbox overhauls in our state-of-the art MRO facility. We also perform scheduled and unscheduled maintenance, aircraft modifications and deployed support to customer maintenance activities. Our typical customers work in emergency services, offshore operations, in both government and private sectors including defence. Leonardo Australia has two key divisions, Helicopters and Electronics.

The Service Engineer is responsible for providing engineering support services to the in-service fleet of Leonardo products. Working with the directorate and supervision of the Product Support Engineering team (PSE), the Service Engineer (SE) will be the point of contact for assigned customers for any technical issue related to Leonardo Product and its components. The Service Engineer will also work in producing and performing reliability analysis and report for internal review and/or customer review, supporting front end functions like sales and marketing functions.

By joining the team at Leonardo's Helicopter Division, you will work within a friendly, high performance culture with a focus on our people and their development. Some of the benefits our people enjoy include:

• A great Team Environment.
• On-site parking.
• State of the art offices and facilities.
• Access to EAP.
• Personal development opportunities to grow in a diverse, inclusive company.

• Support Customer operation through the resolution of technical issue to guarantee the aircraft return to service and operational continuity respecting aviation safety and regulation.
• Reply customer queries on time in accordance with company KPI.
• Create and maintain customer relationship.
• Assisting in Fleet statistics collection and database updating and maintaining based on scheduling required by the function (availability, reliability, maintainability, Fleet statistics,).
• Fleet & Customers reporting generation.
• Occurrence/malfunctions reporting generation and analysis.
• Reliability and maintainability analysis of the helicopter and its components for product recovery/improvement targets Preparation of Product recovery/improvement presentations for Customers.
• Service Bulletin (SB) implementation monitoring and tracking Internal documentation evaluation & updating editing management Technical Support KPI report booklet generation.
• Component Malfunction evaluation for customer liability.

• Clean National Police Clearance, or ability to obtain.
• Bachelor’s Degree in one of the following disciplines: Engineering in Aeronautics, Aerospace, Aviation, Mechanical with at least 3 years in aviation.

OR

• Master Degree in one of the following disciplines: Engineering in Aeronautics, Aerospace, Aviation, Mechanical with at least 1 year in aviation.

• Basic knowledge of Civil Aviation regulations (EASA, CASA, FAA, etc.)
• Basic knowledge of P145 and P21 framework.
• Basic knowledge of aviation safety and safety management system.
• Excellent computer skills: Excel, Power BI, PowerPoint, Word, SharePoint, SAP, Technical Drawings analysis
• Fluent in English, with excellent written and verbal skills.
• Positive and collaborative team player.
• Flexible to travel, train & communicate with our global counterparts even on short notice.
• Excellent sense of execution and priority management
• Excellent problem solving orientation
• Pro-activity to self-assign tasks

If you are looking to take the next step in your Service Engineer career, please apply now, submitting a covering letter and resume. Please note that only shortlisted candidates will be contacted.

Only direct applications will be accepted (no agencies please).

Please note we have not engaged any recruitment agencies to represent us for this role.