Description:
About Us:
We are Callo, a boutique Service Design agency based in Melbourne. We specialise in identifying failure demand across operational teams, conducting in-depth research on customer needs and preferences, and developing customer journeys and practices in Journey Management. We are looking for a Design Research Lead or Senior Specialist to join our team and help build our research practice.
Position: Design Research Lead / Senior Specialist (Service Designer)
- Initial Contract: 6-month project
- Start Date: Immediate
- Salary: Attractive $160k+ super
- Team: Small, collaborative team
- Remote / hybrid (Melbourne)
Role responsibilities:
- Design and lead qualitative research projects, including developing research approaches, methods, and sampling mixes (some quantitative elements may be required)
- Facilitate workshops with clients to identify key factors and attributes for participant selection
- Lead the recruitment of research participants
- Conduct various research activities, such as interviews and ethnographic observations
- Analyse and synthesise research data to provide actionable insights
- Present findings to client stakeholders
- Mentor the team and enhance the rigour of our research practice
Required skills and experience:
- Critical thinking and analytical skills (going beyond surface-level observations to uncover deeper meanings and implications)
- Expertise in researching customer needs and preferences, and developing persona frameworks
- Proficiency in journey mapping and blueprinting
- Experience in requirements gathering (technology, process, and behaviour)
- Training and providing technical feedback to other senior designers in advanced research practices
Desirable skills:
- Graphic design or data visualisation skills
- Advanced degrees (Master's in Research or PhD)
- Service Design training
- Freelancing, consulting or running a business
About you:
- Based in Melbourne or able to travel to Melbourne or Sydney for a few days each month, depending on client needs
- Genuine, warm, and friendly, with a passion for working directly with clients and our team
Application and selection process:
We are looking to recruit quickly for immediate involvement in two projects:
- Please include a 1-page case study showcasing an end-to-end qualitative research project you have completed. Highlight your approach to design, recruitment, research execution, synthesis, analysis, and presentation of findings.
- Be prepared to present this case study during your interview
- A portfolio is welcome but not essential
22 Mar 2025;
from:
uworkin.com