Description:
Come and join ARMA as a Collections and Recoveries Specialist!
About Us:
ARMA Group Holdings is an ASX listed, leading provider of credit management solutions.
We provide innovative and industry leading technology that transforms the way businesses engage their customers regarding payments and service a large number of clients across all industry sectors – including some of Australia’s best-known brands!
In keeping with our group’s commitment to “outstanding customer care” we strive to ensure that we operate with a key focus on respectful, positive, and empathic engagement with all customers to help identify and resolve their financial situation by achieving the best possible outcomes.
As a Collections and Recoveries Specialist, day to day will look something like this:
- Late-Stage Collections – Manage and negotiate the resolution of severely delinquent accounts, including charge off and pre-legal case.
- Pre-Legal Identification – Assess accounts for legal action viability, working closely with internal legal teams to prepare cases for escalation.
- Skip Tracing – Utilise advanced skip tracing techniques and databases to locate ‘hard-to-find’ debtors and facilitate successful contact.
- Negotiation – Conduct effective negotiations with customers to establish strong outcomes that align with company policies and client expectations.
- Customer Engagement – Maintain a professional and empathetic approach when interacting with customers while firmly securing payment commitment.
- Reporting & Documentation – Maintain accurate records of collection efforts, settlements, and legal escalations as required.
- Collaboration – Work with internal departments, including legal and operations teams, to optimize recovery strategies and outcomes.
- Process Improvement – Identify opportunities for improving collection processes and strategies to enhance efficiency and effectiveness.
Requirements
- Quality and Data Security
- Conform to requirements of ARMA’s Quality & Information Security Management System, including privacy and confidentiality requirements.
- Participate in internal and external audit of the Quality Management System.
- Strong understanding of late-stage collections processes and best practices.
- Proficiency in skip tracing techniques and tools.
- Excellent negotiation and persuasion skills.
- Ability to assess and escalate cases for legal action appropriately.
- Strong problem-solving and analytical abilities.
- High attention to detail and accuracy in documentation.
- Strong communication and interpersonal skills.
- Ability to manage difficult conversations professionally.
- Familiarity with regulatory requirements related to debt collection.
- Proficiency or experience in CRM and collection software systems.
- Computer · Microsoft Office: Word, Excel, PowerPoint, Internet
What We Can Offer You!
The ARMA Family culture is the backbone of our success and working environment. This is why we have such a high calibre of individuals within the business and an amazing retention rate…it all comes down to the fact that we care about our family. Just a few of the benefits of being part of this family community include:
• Ongoing development and growth opportunities.
• Training & Development Program.
• Generous incentives and rewarding bonus scheme
• EAP (Employee Assistance Program) available for all staff as we understand and care about your wellbeing.
• Being part of a larger and rapidly going ASX list group of companies.
• Fun…we work hard and as a result recognise the need for fun! Whether this be having a time out playing the PS5 or a game of pool or table tennis, working out in the company gym with our inhouse trainer, to our epic quarterly team outings and annual parties!
Equal Opportunity Employer
ARMA aspires to be the exemplar employer of choice for people from diverse backgrounds. ARMA aims to ensure equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity or Indigenous heritage. We encourage everyone who meets the selection criteria to apply.
To apply please submit your resume and cover letter via the below link.
Candidates without permanent Australian residency or a valid work visa need not apply.
As part of our recruitment process, we require all successful applicants to undergo a police check.
This is a mandatory requirement for the position.
For more information contact careers@armagroup.com.au
We look forward to hearing from you!
We thank all applicants for their interest; however, only those selected for an interview will be contacted.