Rydges Rotorua - Reservations Agent

Description:

About EVT

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.

About Rydges

Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.

About Rydges Rotorua

Immerse yourself in the cultural heart of New Zealand at Rydges Rotorua. This 203-room hotel, on the edge of Whakarewarewa Forest, with a backdrop of geothermal geysers and world-class mountain bike tracks is led by a team with a passion for genuine Kiwi hospitality. Are you ready to join us?

About the role

• • Swiftly respond to email enquiries
• • Accurately convert enquiries into bookings via phone and email
• • Manage group reservations
• • Update reservations from external sources
• • Process prepayments
• • Assist the Front Office team by performing the role of Guest Service agent when required
• • Provide guests with information about the hotel and activities
• • Take direction from the Reservations Supervisor
• • Includes some Saturday and public holiday shifts
• • 30 – 40 hours per week

Benefits & perks

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.

• • Incredible team member discounts from your first day on-the-job.

• • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.

• • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.

• • Awesome winter and summer savings and discounts at Thredbo.

• • Rapid career growth opportunities through our EVT network.

• • Local community involvement, volunteering and charitable giving.

• • Australia and NZ’s largest and most diverse experiences company.

Skills & experience

• • Experience in a similar role is advantageous
• • Opera PMS knowledge is preferred but not essential

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.