Description:
Welcome to Hawk Logistics, a prominent leader in the logistics industry based in Melbourne, Victoria. With strategic depots across Adelaide, Griffith, Melbourne, Brisbane, and Sydney, our operations span nationally, enabling us to deliver exceptional service coast to coast.
As a dynamic, fast-paced, and team-driven enterprise, we pride ourselves on providing innovative solutions tailored to meet the diverse needs of our customers. Our commitment to innovation is matched by our rapid growth and a strong belief that our success is driven fundamentally by our people.
Today, we stand strong with over 500 dedicated employees and an enthusiastic management team deeply invested in harnessing technology to enhance our processes and operations. At Hawk Logistics, every team member is valued, and we are committed to fostering a supportive and inclusive environment where all can thrive.
Join us and be a part of a thriving company that puts its people at the heart of its success.
About You:
- Ability to perform in a fast-paced environment.
- Strong knowledge of the Queensland road network.
- Ability to build strong customer relations and offer a high level of customer service.
- Excellent communication skills.
- Attention to detail and have a sense of urgency.
- Minimum 3 years of experience within the logistics industry.
- Experience within the refrigerated transport sector desired.
About the Role:
- 10am-6pm
- Managing a core group of local drivers for DC collections and store deliveries across metro QLD.
- Coordinating the loading and unloading of local rigid and semi vehicles.
- Dispatching drivers for local delivery time slots.
- Ensuring all loads are captured recorded thought our TMS.
- 100% compliant with data entry into TMS system.
- Ensure that all emails in the Adelaide Operations email inbox are followed up and filed once actioned.
- Ensure all local manifest for each driver have been created
- Data start and finish times are entered based on driver run sheets in Freight 2020.
- Report any issues and escalate if necessary.
- Responding to all customer enquiries delivery incidents / issues, arrival times or late deliveries / pickups via email and phone call.
- Escalating and flagging late pick-ups / deliveries with customers via phone and then confirm with emails.
- Ensure written/verbal hand-over is given to the next shift.
- Check Truck Yard for fleet availability Prime movers’ trailers at start and end of shift.
- Ensure visual driver run sheets are signed off and is completed correctly.
- Ensuring drivers complete internal paperwork daily as required such as Pre-Check Inspections and Run Sheets.
- Ensuring drivers complete Pre-start.
- Ensuring drivers demonstrate safe work practices at all times.
- Coaching and mentoring the driver group, particularly drivers new to the business.
- Confirmation of plans with customers and sending any relevant booking information to them in a timely manner.
- Behaving in a professional manner to all internal and external stakeholders at all times.
What we can offer
If you have the above qualities, we can offer you:
- An opportunity to grow and prosper within a successful business.
- A friendly supportive team environment, with a terrific work culture.
- Becoming part of a fast paced, growing and dynamic business.
Want this opportunity?
To be successful in this position, your application should include a cover letter , you will need excellent communication skills, time management, have an eye for detail and have a commitment to high quality outcomes. You will need to be passionate and have a willingness to develop your career in the logistics industry.