Description:
About You:Do you love tech?Do you enjoy solving problems?Are you sick of being a cog in a big machine?We want you to join us!About us:Orbitel Technologies is a successful and growing MSP that helps small and medium businesses at every stage of their IT journey. We’ve been around for over 20 years and have great relationships with our new and long-term clients, this is because we prioritise the customer and team experience above all else.
This role will suit a positive, ambitious and results driven individual who will enjoy being a part of a small team.
Primary Responsibilities:Serve as the first point of contact for customers requiring Level 1 & 2 technical support.Perform on-site support, including installations, troubleshooting, and upgrades of hardware and network infrastructure.Document troubleshooting steps and solutions for future reference.Collaborate with other IT professionals, such as network administrators, software developers, or system engineers, to resolve complex issues.
What we're looking forMinimum 2 years of experience, preferably in an MSP or onsite support role. level 2Strong problem-solving and analytical skills, with the ability to think critically and creativelyExcellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical usersThorough understanding of common hardware, software, and networking technologiesKnowledge of IT service management best practices and proceduresAbility to work effectively both independently and as part of a teamExcellent time management and organisational skillsRelevant certifications, would be an advantage
PerksGenerous incentives for new business and reaching team goalsCompany car available Competitive salary with potential to growAnniversary bonusAn easy-going environment and cultureDay off for your Birthday and regular staff functionsA proactive approach to ongoing training to help you develop life-long skillsWellness allowanceFuel card or company carUniform providedLaptop provided
A successful support desk engineer plays a key role in ensuring customers receive the best possible technical support while maintaining strong customer relationships. If you think that is you, please apply today!
23 Mar 2025;
from:
uworkin.com