Description:
DescriptionService Owner, Payments & Commercial Solutions - 58762
- Sydney
- Full-time permanent
- Hybrid working model (2-3 days on-site)
How will I help?
This role sits within the Cash & Transactional Product Pricing Village, as the Service Owner Payments & Commercial Solutions, your key purpose is to manage and lead the Payments & Commercial Solutions portfolio.
You will lead a driven team to deliver the product and pricing strategy and future road map adhering to internal policies & regulatory requirements, deliver key strategic initiatives, manage the day-to-day product management activities in the portfolio and programs to realise outcomes.
Key Accountabilities:
- Accountable for end-to-end management of Westpac’s debit card portfolio, travel money card (Worldwide Wallet) portfolio, Cheques and Business Express Deposits.
- Overall responsibility for Payment’s experience for Consumer and Business everyday banking customers including construct (simplification), features, execution channels & collateral
- Manage portfolio workflow across the squad and proactively plan activities to align with LOB and village priorities
- Ensure end to end product value chain meets group policy standards, regulatory requirements and the portfolio risk profile is proactively managed
- Gather, assess and maintain a backlog of product process and system improvement opportunities and ensure these meet regulatory requirements, consider the portfolios risk profile and meet group standards
- Collaborate with Payment domains across Consumer Finance, Merchant Acquiring and Institutional division to align on strategy and best practice.
- Understand issues and opportunities facing consumer and business customers by interacting with relevant stakeholders and distribution partners
- Identify, manage & monitor product portfolio & features relative to customer, performance & risk outcomes
- Manage non-financial risk including proactive & reactive risk management and regulatory & remediation activities
- Manage day to day product activities including complaints management, banker queries, control execution, product incident and issues
- Compliance with the Product Lifecycle Policy
- Provide subject matter expertise on various engagements
What’s in it for me?
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
- Extensive experience, within a similar role level and relevant product knowledge and experience.
- Strong people leadership experience and a proven track record in leading high performing teams.
- Depth of Experience with product delivery, transformation and change.
- Strategic thinker, with strong analytical skills.
- Strong judgement, decision-making skills, planning and written & verbal communication.
- Proven ability to guide and influence decision making at GM/GM1 level.
- Practical and passionate in delivery of concepts, demonstrated ability to communicate complex ideas and concepts.
What is it like to work there?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
Hear from some of our people and their experiences working with us.
How do I apply?
Start here. Just click on the APPLY or APPLY NOW button.
At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email talentacquisition@westpac.com.au
Westpac is committed to talent mobility and career development for our current employees, including trainees and intern program participants. People Leaders will prioritise internal candidates.
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