Description:
About us:
SKUTOPIA is a fast-growing Australian Technology Driven third party logistics Company (3PL). We’re building innovative ecosystems that power the booming e-commerce industry. Our team is driven to create innovative products, a sustainable planet and society, and on a mission to democratise and decarbonise logistics.
At SKUTOPIA, we offer unique products that are revolutionizing the e-commerce industry. Our SaaS solution empowers businesses to efficiently manage orders, inventory, shipping, and warehousing across multiple storefronts. Our RaaS (Robotics as a Service) solution, a testament to our deep technology focus, enables merchants to fulfil online orders at unprecedented speed and quality, leveraging our in-house software, AI, and computer vision technologies.
About the role:
As we continue to grow, we’re looking for a General Manager - Delivery Services to lead our delivery operations, ensuring seamless service execution, operational efficiency, commercial efficacy and customer satisfaction.
The General Manager - Delivery Services will oversee the end-to-end delivery network, managing carrier partnerships, optimising fulfillment operations, and ensuring service excellence. This role requires a strategic mindset to scale operations, enhance efficiencies, and drive profitability while maintaining a superior customer experience. You will collaborate closely with internal teams, including sales, tech, and operations, to refine our logistics solutions and expand our delivery capabilities.
Key Responsibilities:
- Forge and maintain strong relationships with key business partners and stakeholders (carrier relationships), providing the conduit for robust discussions and collaborations to achieve optimal business outcomes and solutions.
- Drive initiatives to expand Skutopia’s delivery capabilities, including new carrier integrations and service enhancements.
- Oversee all aspects of Skutopia’s delivery services, ensuring high performance across fulfillment, last-mile delivery, and logistics operations.
- Ensure swift and reliable delivery services to meet customer expectations for speed and timeliness while optimising operational efficiency.
- Implement strategies and processes to maximise cost-effectiveness across all aspects of delivery operations without compromising service quality.
- Manage delivery services to achieve and sustain profitability through effective cost management, pricing strategies, and revenue optimisation.
- Prioritise customer satisfaction and loyalty by providing a seamless, personalised, and delightful delivery experience that exceeds expectations.
- An extremely close pulse on delivery SLA’s holding partners accountable and being proactive to customers.
- Drive improvement in business performance through analysis of business intelligence and informed decision-making.
- Leverage deep expertise in freight forwarding to optimise international shipping operations and cross-border logistics and delivery solutions.
- Possess a strong understanding of the US/CA/EU/UK courier landscape, including rate structures, service levels, and key players in those markets.
- Partner with the leadership team, operations, tech, and growth teams in particular to design and implement SKUTOPIA’s delivery services strategy.
We think you will need:
- 8 - 12 years of experience in logistics, supply chain management, or delivery operations preferably in both domestic and global solutions.
- Strong leadership skills with experience managing fulfillment or last-mile delivery services.
- Proven ability to scale operations and optimise costs in a fast-growth environment.
- Highly developed analytical skills, with a track record of taking a data-driven approach to decision-making and process improvements.
- Exceptional communication skills, both written and oral, and confidence working with diverse stakeholders.
- High business acumen and familiarity with structuring commercial deals.
- Experience in eCommerce, 3PL, retail logistics, or tech-driven supply chain is highly regarded.
- High motivation and enthusiasm for a fast-paced environment, with multiple ongoing projects.
What’s in It for You?
- Opportunity to work in a dynamic, purpose-driven company shaping the future of logistics.
- Competitive salary and benefits package.
- Career growth opportunities as a leadership role.
- A supportive and inclusive workplace that values innovation, collaboration, and personal development.
- Being a part of a company that deeply values our culture and our people.
- Work with an amazing bunch of people.
When you join us, you’ll be an important pillar of a rapidly growing startup. From day one you will be challenged to take risks, think big and make an impact while getting lots of love and support from the team. With our expected growth over the next 12 months, this is a role with plenty of breadth and variety where you can grow with us and be proud of what we achieve together.
We proudly welcome people from all diverse backgrounds. When you join SKUTOPIA, we want you to bring your whole self to work and we value your unique contribution.
What's next?
If you're keen to find out more, apply now with your resume and we'll be in touch soon. After an initial screening call, you can expect an initial ‘getting to know you’ meeting to provide more detail about the role and answer your questions. We may then provide a skills-based task followed by a final interview.
Still on the fence?
We know that statistically, some groups are less likely to apply for a role than others, depending on their perception of whether they meet some or all of the criteria. If you have most of the things we're looking for, we encourage you to apply!