Description:
DescriptionCustomer Service Representative – Inbound Contact Centre
Location: Hybrid – Office & Work from Home (after competency assessment)
Hours: 35 hours per week, rotating roster
Pay Rate: $25.80 per hour
Contract: Permanent
Are you passionate about delivering exceptional customer service and helping people? Join our inbound contact centre team and represent a trusted not-for-profit organisation providing vital Membership Services to Victorians. Enjoy a fully paid training program and ongoing support to ensure you feel confident and capable in your role.
What We Offer:
- Comprehensive training – fully paid, equipping you with the knowledge and tools to succeed
- Ongoing support – dedicated leaders and team support to help you grow in your role
- Hybrid work model – work from home after achieving competency
- Supportive team culture – a friendly and inclusive work environment
About the Role:
- Handle a variety of inbound customer inquiries, including address updates, policy and procedural questions, and Member Coverage details
- Provide clear, empathetic, and accurate information to customers
- Process account updates and resolve inquiries efficiently
- Work on a rotating roster (Monday to Friday 8:00 am - 8:00 pm, Saturday 9:00 am - 5:00 pm)
What We’re Looking For:
- Strong customer service experience (contact centre experience preferred)
- Excellent communication and problem-solving skills
- Ability to follow compliance and regulatory guidelines
- Confidence in navigating multiple systems and providing accurate responses
- Resilience and adaptability in a fast-paced environment
- Availability to work rotating shifts
Shortlisted candidates will be required to undergo a Criminal History Background Check.
Apply today! If you're looking for a stable and rewarding role with great training and support, click Apply Now to join our team!