Description:
- Secure a permanent, full-time role in a fast-growing industry
- Utilise your technical skills in 2D & 3D CAD
- Maintain exceptional customer service standards
Laser 3D is part of the Stratco group, a dynamic, national leader in the manufacture and marketing of building and home improvement products. With an outstanding record of continual growth, Stratco has manufacturing plants and Home Improvement Stores in all mainland states of Australia and several international locations.
We are seeking a professional and experienced Estimator with a strong customer service focus, to join our team in Keysborough. This full-time role involves the development and enhancement of 2D drawings and 3D models to support our quoting process, as well as liaising with customers to ensure seamless order flow and maintain high standards of customer service.
Key Responsibilities:
- Prepare quotes for laser cutting, engraving, folding, welding, and powder coating services
- Investigate and resolve customer enquiries and complaints, escalating where necessary
- Process customer orders via email
- Develop and maintain relationships with customer purchasing contacts.
- Develop, update, and prepare 2D & 3D CAD drawings, if required
- Collaborate with production staff to resolve special requirements and manufacturability issues
- Maintain customer drawing databases, ensuring proper version control
Skills, Experience and Attributes:
- ESSENTIAL - Strong communication and problem-solving skills with the ability to build lasting professional relationships.
- ESSENTIAL - Proficiency in 2D and 3D CAD software.
- DESIRABLE - SolidWorks experience preferred
- Proven experience in a similar Estimator role
- Sheetmetal experience or familiarity with sheet metal type will be advantageous
- Ability to work collaboratively with production teams and customers
- Excellent organisational skills, with a focus on detail and accuracy
If you're a motivated professional looking to join a dynamic team, we'd love to hear from you!