Description:
Your new company
At Compass, our mission is to reduce the inconvenience for our customers, clients, and for each other. We show care and passion towards our work, our goals, by caring for you and for each other. We care that you will strive to improve, with a focus on the why instead of the what. Building trust and rapport with mutual respect is what drives us. We live our values every day.
Your new role
The Assistant Branch Manager's core aim is to guarantee the smooth delivery and retrieval of vehicles for customers, aligning with both the Company’s and customers’ expectations. This involves strategic logistical planning and adeptly resolving any unforeseen issues that may arise. Additionally, the role entails promptly addressing customer inquiries and providing support to the Branch Manager in team management.
Specific Accountabilities
- Lead day-to-day operations: Ensure smooth functioning and exceptional service for our customers.
- Support and mentor the team: Foster a positive work environment, guiding and empowering team members.
- Drive performance: Collaborate with the Branch Manager to achieve goals and contribute to branch success.
- Handle customer escalations: Resolve concerns promptly, ensuring customer satisfaction.
- Ensure compliance: Uphold company policies and maintain high standards.
- Contribute to growth strategies: Help develop innovative approaches for branch growth.
- Efficient resource management: Optimize inventory, budgets, and resources for maximum efficiency.
What you'll need to succeed
- Preferred experience in a similar role or within the automotive industry.
- A full and clean driver’s license is required. A motorbike license is an advantage but not a necessity.
- Exceptional customer service skills with at least one year of experience in a customer service role.
- Ability to work effectively independently and as part of a team.
- Able to solve problems in a fast-paced environment.
- Strong organizational and time management skills.
- Detail-oriented with a focus on delivering high-quality results.
- Proficient in using computer systems and software for reporting.
What we Offer
- Rewards and Recognition programs
- 12 weeks paid parental leave
- Access to Employee Assistance Program (EAP)
- Discounted car hire for family and friends
- Employee referral bonus
- Supportive and collaborative work environment