Description:
** $34 - $36 per hour + super **** Temp Role, with the potential for permanency **
** Must be available for an ASAP start **
** Fully office based position **
WOW Recruitment is looking for a Sales Representative with Customer Service experience to join a leading heating and gas organisation in Sydney’s Inner West!
Step into a dynamic, phone-based customer service role with a sales component, where you'll manage service bookings, follow up on customer inquiries, and drive business growth.
What you’ll be doing:
- Convert inbound and outbound inquiries into booked service appointments.
- Manage service bookings, confirm appointments, and send reminders.
- Conduct follow-ups with customers after completed jobs and 12-month warranty check-ins to ensure satisfaction.
- Proactively follow up on pending and outstanding jobs to encourage conversions.
- Oversee and manage the service bookings team, ensuring efficient workflow and task delegation.
- Support and mentor junior team members, providing guidance and troubleshooting complex customer inquiries.
- Maintain accurate customer records and effectively use CRM systems.
- Work towards KPIs, helping to drive sales and business success.
What you’ll bring:
- 2+ years of experience in a sales-oriented role with customer service experience.
- Experience in the trades or service-based industry is highly desirable.
- Sales-driven mindset with a hunger for success.
- Commitment to exceptional customer service.
- Target-oriented attitude – enjoys hitting KPIs and contributing to business growth.
- Strong communication and interpersonal skills.
- Self-motivated team player with excellent time management skills.
Perks & Benefits:
- Supportive and growing team with career development opportunities.
- Easily accessible location with public transport and all-day parking nearby.
- Potential for a permanent role for the right candidate.
- Flexible work environment!
24 Mar 2025;
from:
uworkin.com