Description:
YOUR NEXT CAREER MOVE...
- An Australian owned and run company - a real success story
- Arguably the GO-TO in their industry for product range, quality and competitive pricing
- These well known brands have inventory ready to go - they are warehoused (throughout Australia and New Zealand) and then distributed through re-sellers - B2B
- With a large online presence they are heavily into keeping customer loyalty
- This newly created position will suit someone with a strong demonstrated customer service / internal sales background
- The main focus of the role is in maintaining service excellence to customers ALREADY in the system
- As with any larger company the more extensive the database the more the need to be careful in ensuring existing accounts are looked after and maintained
- Duties: follow up sections of the database as directed; provide information on specials and other new products; establish any areas of concern (pricing, quality, delivery times etc) to any lapsed or MIA customers; problem solve any issues and report / provide feedback to management; identify potential areas of sales growth; update database and changed details / new contacts ETC
- You will enjoy a productive and satisfying role ensuring customers are treated with respect and promises are kept
- You must have customer service or call centre experience, excellent communication skills, a tactful helpful problem solving approach, an enthusiastic pick up the phone manner (majority of this is oubound warm calls) and the success will be yours
- Normal office hours - Mon to Fri 9am to 5pm
- Attractive salary on offer
We look forward to receiving your application.
24 Mar 2025;
from:
uworkin.com