Customer Service Team Leader

Description:

Peoplecare is a proud not-for-profit private health insurer and multi-award winning Illawarra based company with members throughout Australia. Our whole focus is on giving members the ultimate in personal service. This means offering value health cover, making health insurance easy, and being on our members' side. All this makes Peoplecare one of the most sought-after employers of choice in the region, with a really special workplace culture that has a strong focus on Staff Engagement (which is probably why a whopping 97% of our members are satisfied).

Peoplecare currently have an exciting opportunity for an experienced, passionate & people focused Customer Service Team Leader to join their amazing Service Delivery team.

In this role, you will assist the Customer Service Team Manager in leading a highly dedicated team of Customer Service Consultants by giving them direction, clear communication, encouragement, and support to deliver the amazing customer service we’re famous for.

We are seeking an experienced leader who displays exceptional people management skills to get the best out of their team. The successful candidate will be focused on giving it 100%, getting results that we strive for and has the ability to perform best in an innovative, growing organisation and will love to share their skills and knowledge in the areas of customer service, process improvement and workflow.

At Peoplecare, we put people first and are well known for the way we look after our members and our team. Our Customer Service Consultants handle each call with enthusiasm, they love to help!

We’d love to hear from you if you:

• LOVE helping people
• Have experience in, and LOVE a fast-paced call-centre/ processing work environment
• Are a change champion and LOVE supporting a team through change
• Have had exposure to privacy act requirements, EEO, HR principals in relation to workplace practices, WHS, anti-discrimination
• Have experience with a variety of computer software and systems
• Have problem-solving skills & strong attention-to-detail & you are a critical thinker
• Are professional, reliable, and calm under pressure

Peoplecare is committed to a respectful workplace culture, equality, diversity and inclusion, with zero tolerance towards violence. We are a workplace where Peoplecarers can be their authentic selves. We encourage and welcome applications from a diverse range of backgrounds and people including: culturally and linguistically diverse, women, disability, LGBTIQ+, and Aboriginal and/or Torres Strait Islander Australians.

Peoplecare is a proud not-for-profit private health insurer and multi-award winning Illawarra based company, with a unique workplace culture that has a strong focus on Staff Engagement.

The Peoplecare Way

At Peoplecare, we have a love for people and genuinely care about improving their health and wellbeing. We show this love and care by embracing our four key ways of working. We call this ‘The Peoplecare Way’.

• Lean in
• Own it
• Value People (above all else)
• Evolve Together

Happy Peoplecarers mean happy customers! Here are some of our benefits we offer our Peoplecarers:

• Competitive salaries & package options
• Life Insurance & Salary Continuance Benefits
• 20% leave loading
• Special leave – up to 5 extra days for whatever reason you like!
• Private Health Insurance Staff Benefit for Peoplecarers
• Staff discounts for optical purchases at Peoplecare Optical & Dental
• Discounted travel insurance & Roadside Assistance with Allianz
• Access to discounts and Wellbeing Centre via V.I.P. (Reward Gateway)
• Novated leasing
• Fitness Passport
• A great workplace culture!!

To view the position description, please visit the below link by copying and pasting it into your browser:

https://peoplecare.elmotalent.com.au//uploads/peoplecare/files/Customer%20Service%20Team%20Leader%202024-%20Peoplecare%20Customer%20Service(1).pdf

For more info on our benefits, visit our Careers page here https://www.peoplecare.com.au/about-us/careers/

Above all else, we're looking for friendly, engaged, self-motivated, team players who give their customers the 'Wow' factor every single time. You'll love working in a busy environment and representing the values of Peoplecare.

Successful candidates must complete a police check prior to commencing with Peoplecare.

Applications close 5pm, Friday 4th April 2025 . If you would like to discuss the position further before applying, please reach out to our recruitment team on: 4224 4950.