Description:
Client Services Officer
Reference number: 10557
Closing date: 11pm, 26 March 2025
- Temporary full-time position until January 2026.
- Salary in line with Council band 4, commencing at $76,546.43 per annum plus 11.5% superannuation, commensurate with experience.
- Work in a vibrant, fast paced environment and support our clients to remain in their homes for longer.
The Opportunity
Positioned within Council’s Aged and Disability Services department and reporting directly to the coordinator in home support, this role will see you providing and supporting a consumer-focused rostering service which is responsive to Aged and Disability Services care recipients.
Responsibilities
- Undertake regular rostering, allocating staff members to clients.
- Oversee and facilitate the day-to-day monitoring of client needs.
- Ensure Community Care Workers are fully informed of client needs and special requirements.
- Keep Team Leaders informed of issues and concerns related to clients and staff; and
- Respond to general telephone roster enquiries and refer calls as appropriate.
Skills & Experience
- Knowledge and skills gained through on-the-job training commensurate with the requirements of the position.
- Experience in rostering in a local government or similar community services environment using a relevant Client Management System.
- Sound computer skills and a demonstrated ability to maintain records / data system including Carelink, Microsoft Office and Content Manager.
- Knowledge of aged and disability and related services.
- Ability to work in a team environment; and,
- Understanding of and capacity to communicate clearly with older people, people with disabilities, and their carers.
How to Apply
Click ‘Apply Now’ and submit your application.
Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Please attach a copy of your resume and cover letter to your application, applications that do not meet these requirements may not be considered.
For further information, please view the position description and or contact Maria Stornello, Coordinator in Home Support on 03 9243 1***.
In line with Council policy, Council positions require you to be vaccinated against COVID-19. If you are successful in our recruitment and selection process, you will be required to provide evidence of your vaccination status.