Description:
Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience. The hotel boasts a stunning waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel.
Dining is an unforgettable highlight of the Imperial Hotel experience, where award-winning restaurants set the standards for cuisine and service. We have numerous food and beverage venues which all combine and contribute to the success of one of Australia’s most iconic hotels.
About the role
We are seeking a true industry professional with a passion for food and beverage who wishes to join a vibrant and energetic team in the integral role of Outlets Manager. Overseeing both Le Jardins and the Water Salon, as well as assisting with Events, this full-time role will ensure all guests receive a unique dining experience. You will develop high performing teams who are proud to consistently deliver a flawless service experience.
You will be responsible for the following;
- Providing 5-star guest service as a hands-on operational leader
- Engaging, inspiring and effectively managing your team and their training needs
- Positively responding to all queries (both internal and external)
- Ensuring departmental compliance with health and safety regulations, including food safety and hygiene practices
- Commitment to the immaculate presentation, ambiance, and cleanliness of outlets
- Identifying and resolving problems efficiently
About you
- Exceptional communication and leadership skills
- Previous experience in a multi outlet operation within a luxury hotel environment
- Excellent guest relations, problem solving, decision making and time management skills
- Excellent personal presentation and an eye for detail
- Highly developed organisational skills and the ability to thrive under pressure
- Knowledge of Impos point of sale system would be a definite advantage
- A la carte experience
- Current Queensland Responsible Service of Alcohol certificate (RSA)
- Current Responsible Management of Licensed Venues certificate (RMLV) would be an advantage
If you are enthusiastic about delivering an experience that consistently surprises and delights our guests, please apply now.
To apply online, please click on the appropriate link below.