Service Desk Analyst

Description:

Position: Service Desk Analyst
Location: Perth
Salary: $65,000 - $75,000
Job Type: Permanent

Position Overview:
Are you on the lookout for a role that offers extensive career progression? If so, this might be the next opportunity for you!

This is a newly created role, situated in a large team of IT professionals. The team includes several senior technicians who serve as mentors and reliable escalation points when needed. This organization boasts an awesome management team, and excellent mentors. Day-to-day, you will primarily be assisting with BAU support with opportunities for career progression.

Perks:

• Supportive team, excellent mentors, and a group of friendly customers.
• Study packages and support to allow you to obtain new certifications.
• Excellent company culture and team events.

Roles & Responsibilities:

• Providing technical support for users (predominantly remote support).
• Logging, tracking, and prioritizing tickets, and escalating when necessary.
• Troubleshooting L1 and L2 issues.
• Providing fantastic customer service in every engagement.
• Performing maintenance tasks such as backups, updates, and scans.
• Installation and configuration of hardware and software.
• Creating and updating documentation when necessary.
• Collaborating with the project team during busy periods.
• Staying up to date with the latest IT and Cyber Security trends.

Technologies That You Will Be Using:

• 365 applications.
• Active Directory.
• Exchange.
• SharePoint.
• Azure.
• Network (DHCP, DNS, LAN).
• Switches, Routers, Firewalls.
• VMWare / Hyper-V.
• Backup & Disaster Recovery.
• Ticketing Systems (ConnectWise).
• Microsoft Servers.

About You:

• We are looking for self-motivated, driven individuals who want to progress.
• We are looking for someone with excellent communication skills.
• We are looking for a job seeker with exceptional customer service skills.
• We are looking for team players with the ability to work independently when needed.

We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered.

We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.
Email: info@ouirecruitment.com
Number: (08) 6219 8033