It Technician

Description:

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

12 months max term contract

Sydney - Onsite/Full time - Senior Associate

• Assist in maintaining and administering IT systems and infrastructure, ensuring optimal performance and reliability.

• Support developers by managing structured environments and deployment processes, fostering a productive development ecosystem.

About the Role

Our Tech Hub team is expanding and we’re looking for an IT Technician to join our vast community of solvers. The Tech Hub team brings our purpose to life by enabling our company’s businesses to achieve their technology driven goals. The work undertaken in Tech Hub covers a range of areas from leading and supporting the company through to the build or adoption of new technology, to protecting against risk, and delivering valuable data insights that transform our technology capabilities

This team provides technical support and troubleshooting for end-users and IT systems.

As a Support Officer, you will provide second-line support, handling more complex technical issues and working closely with other IT teams to ensure the smooth operation of IT systems. You will also assist with the maintenance and administration of IT infrastructure.

You’ll help solve complex problems by using your skills in:

• Demonstrating experience in a technical support role.

• Demonstrating experience in troubleshooting hardware and software issues.

• Demonstrating experience with system administration and maintenance.

• Understanding of network infrastructure and protocols.

• Providing proficiency in various operating systems and software applications.

• Understanding of integration and automation.

• Understanding of DevOps.

• Providing advice to others as a technical expert who uses specialised skills.

• Solving more complex task problems leveraging basic experience, analysis, specific guidance provided and judgement.

• Providing daily direction and supervision for more junior members of the team (if applicable).

• Planning priorities for the year and manage your own responsibilities and workload based on direction.

• Completing bigger tasks with direct contribution to large projects and/or lead small scale improvements.

In our Tech Hub team, your impact will be seen by:

• Providing 2nd and/or 3rd level support, resolving complex technical issues.

• Logging and tracking 2nd and/or 3rd level support requests, ensuring timely resolution.

• Assisting with the maintenance and administration of IT systems and infrastructure.

• Reviewing and overseeing documentation including: guides, FAQs and knowledge based articles.

• Collaborating with other IT teams to ensure seamless service delivery.

• Performing effective Incident resolution, Problem Determination and Root Cause Analysis in accordance with Service Level Agreements (SLAs).

• Conducting system analysis, configuration management and developing improvements for system software performance, availability and reliability.

• Providing guidance and support to first-line support staff.

• Working with other IT teams to resolve system-wide issues.

• Understanding the impacts of upcoming enhancements to the environments.

• Supporting developers by enabling structured and managed environments and deployment processes.

• Documenting and reviewing requirements, processes and procedures.

• Creating and managing DevOps pipelines for the firm.

You’ll also make an impression with these key personal attributes:

• Curiosity: A natural curiosity and eagerness to learn, explore new ideas, and see past the status quo.

• Collaboration: A natural collaborator, suited to work in a collaborative culture with a diverse and talented team that values collaboration, constructive challenging and mutual respect. ·

• Challenge: Demonstrates the capability to question and challenge ideas, decisions, and processes in a constructive manner, fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactions.

• Value Driven: Demonstrates a strong commitment to ethical principles and organisational values, ensuring that all actions and decisions align with the company's mission and integrity standards.

• Friendly and approachable, with a strong customer service orientation.

• Patient and able to explain technical concepts to non-technical users.

• Reliable and dependable.

• Willingness to learn and grow in the Support Team and keep abreast with industry trends

About PwC

At PwC, we are a human-led, tech-powered community of solvers. We approach problems with curiosity, collaboration and willingness to challenge the status quo to develop innovative solutions in partnership with Australian businesses and not-for-profits. Together, we strive to make a positive impact and drive meaningful change.

That’s where our people come in. Whether you’re just beginning your career or have plenty of experience under your belt, we believe your unique perspective can help us to deliver valued insights that make a real impact. Here, you’ll be surrounded by peers who have your back and leaders who support you, in an environment that encourages continuous learning and growth.

Your benefits

• Health and lifestyle perks like a wellness credit and discounted memberships.

• World-class development opportunities to accelerate your career.

• Strong mentors, meaningful work and plenty of networking opportunities.

• Dress for your day so you can feel confident and comfortable for whatever your day has in store for you.

Our commitment to diversity and inclusion

We empower our people to use their creativity, authenticity and human differences to be champions of change and challenge our thinking. At PwC, we understand that diverse perspectives are necessary for solving complex problems. We believe that for diversity to truly flourish, it must be nurtured in an inclusive environment. That's why we are committed to fostering a workplace where everyone feels valued to thrive.

PwC is committed to making our recruitment processes inclusive, so if you need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.

Mel Taclay is the Recruitment Manager for the role. As the team experiences high volumes of applications, we appreciate your patience to allow for a timely and fair process for all.

No Agencies Please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Artificial Intelligence, Business Technology, Cloud Disaster Recovery, Communication, Creativity, Database Disaster Recovery, Data Warehousing Disaster Recovery, Disaster Recovery, Disaster Recovery Solution Development, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Hardware Troubleshooting, Incident Management and Resolution (IMR), Inclusion, Intellectual Curiosity, IT Business Strategy, IT Operations, IT Operations Management, IT Performance Management {+ 20 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

March 31, 2025