Description:
DescriptionAbout us
Crowne Plaza Perth stands as a riverside hotel in the heart of East Perth, where the stunning Swan River meets the tranquil Langley Park. As part of IHG, one of the world's leading hotel companies, we pride ourselves on our philosophy to 'Dare to Connect' - breaking down barriers between guests and colleagues to create meaningful experiences.
Our 189-room property, including 83 river-view rooms and exclusive suites, seamlessly blends business with leisure. Our award-winning facility (finalist in the 2024 AHA-WA Accommodation Awards for Excellence) features the popular Gusti Restaurant & Bar, offering authentic Italian cuisine with spectacular riverside views from its alfresco terrace - a sought-after venue for everything from casual dining to special events.
The hotel boasts designated meeting spaces accommodating up to 80 guests, a 20m infinity pool overlooking the Swan River, and a welcoming lobby bar that serves as a dynamic hub for both business travellers and leisure guests. Our service philosophy focuses on facilitating seamless transitions between work and relaxation, offering both power-up moments for productivity and power-down experiences for unwinding.
2025 marks an exciting chapter in our journey as we embark on a comprehensive property refurbishment project. This transformation presents a unique opportunity for an experienced Operations Manager to join our team of 63 hotel colleagues, and play a pivotal role in shaping the future of one of Perth's most distinctive hotels.
Your day-to-day
As Operations Manager you will lead the day-to-day operations of the hotel and are responsible for the effective running of both the Rooms Division and Food and Beverage Departments to ensure the achievement of established Crowne Plaza quality, guest and colleague standards along with departmental revenue and profit goals.
This is a critical position requiring proven capability in creating a positive and productive work environment. Your strength will be your ability to build, motivate, and lead an effective team that delivers results and is highly engaged.
- Some of the responsibilities could be, but not limited to:
- Coach, mentor and performance manage to maintain high standards and develop team members and emerging leaders
- Maintain and foster a higher performing culture and high levels of team engagement
- Ensure exceptional guest experiences across all touchpoints ensuring maintenance of IHG’s True Hospitality standards and Crowne Plaza Dare to Connect service behaviours
- Monitor and optimise departmental budgets and payroll costs by overseeing staff scheduling and resource allocation
- Review and action guest feedback for continuous improvement
- Ensure compliance with safety regulations, emergency procedures and IHG Brand Standards
This role offers an exciting opportunity to be part of Crowne Plaza Perth's 2025 refurbishment while leading operations at one of East Perth's most iconic riverside locations. You'll play a crucial role in shaping our future while preserving our commitment to exceptional guest experiences.
What we need from you
- Four years of guest service/hotel experience in a management capacity or an equivalent combination of education and experience
- Great communication skills (written and verbal), passion for developing people and self, and in turn, delivering results
- Ability to manage complex relationships and key stakeholders, whilst maintaining a hands-on and ‘leading by example’ approach
- Creativity for new ideas and an interest to bring fresh ideas and viewpoints
- Comprehension of Hotel systems (Opera, Infrasys) and revenue management principles
- Valid Approved Managers Certification, First Aid Certificate, and Safe Food Handling Certification
- Some occasional flexibility with your roster at times of shortage
What we offer
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks such as duty meals, accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.
This role also includes complimentary dry cleaning, a $30 per month telephone allowance, and complimentary car parking.
We are proud to be IHG and we know you will be too. Visit www.http://careers.ihg.com to find out more about us.