Housing Specialist

Description:

Job no: 493579
Work type: Full Time
Location: Townsville, Adelaide
Classification: DHA Level 5

DHA is seeking an experienced Housing Specialist to join the Contact Centre Team. Apply now and be part of a rewarding career at DHA!

Salary Range: $92,155 to $100,140 per annum plus 15.4% superannuation

About us
DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence’s operational needs.

DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and has an opportunity for an experienced Housing Specialist to join the team.

About your team

The Contact Centre is responsible for delivering timely, consistent and professional customer service to Defence members and their families. Operating out of Adelaide, Newcastle and Townsville in an omni-channel environment, the Contact Centre provides housing allocation and allowance administration services, tenancy/landlord management and Live In Accommodation booking services.

About the role

DHA is seeking a Housing Specialist with sound knowledge of policy and processes within Contact Centre environments. You will be responsible for work that is complex in nature including the management of complex and escalated cases and complaints. Working as part of a team you will work under limited supervision in a scheduled environment and respond flexibly to operational requirements.

For information on DHA’s Employee Value Proposition, visit our website.

In this role, you will be required to have:

• The ability to Interpret, apply and provide accurate advice regarding complex legislation and policy frameworks, including knowledge of Defence Policy and its application.
• The ability to develop and manage relationships with team members, clients and stakeholders.
• A proven track record responding to escalated and complex concerns with professionalism and sensitivity.
• Demonstrated business acumen and financial management experience in a commercial environment including supply and demand analysis, business improvements and reporting against KPIs.
• Sound verbal and written communication skills and ability to provide excellent customer service.

Benefits for working at DHA include:

• 15.4% superannuation
• Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year
• Work-life balance
• Positive workplace culture where you can bring your whole self to work
• Opportunities for growth and development
• Career progression and opportunities
• ADF partner employment conditions when posting to a new location

For more detail on what we offer, visit the DHA website and refer to the DHA Enterprise Agreement 2024-27.

How to apply

Apply now via our online careers site with your current resume and a 500-word one page pitch, addressing the requirements of the role. We recommend you read the Australian Public Service Commission’s Cracking the Code guidance on how to write your response. Additionally, you should consider the expected behaviours described in the Australian Public Service Commission’s Integrated Leadership System at this role’s level.

For more information about the role, please View Candidate Pack button below.

Any questions? Please contact Lena Cole, Housing Specialists Team Leader T: (07) 4726 1876 E: Lena.Cole@dha.gov.au

Order of Merit

A merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

Inclusion and Diversity

DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees and carers.

RecruitAbility

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Eligibility

Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.

Applications close

AEST 11.55pm Friday, 4 April 2025

View Candidate Pack