Description:
About the role
Mater Bundaberg is seeking an experienced Administration Support Officer to join the team on a part time or casual basis.
The Administration Support Officer shall undertake a range or combination of administrative activities and operations requiring the application of skills and experience with general knowledge of the work to be performed as a member of the central Administration team of the Hospital.
This Administration Support Officer will undertake specific functions and tasks that focus on maintaining a standard of exceptional customer service and positively enhancing the patient experience
Salary range: $38.81 - $43.16 per hour plus 11.5% superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!
What you’ll be doing
- Maintain contemporary knowledge of best practice initiatives and processes associated with assigned duties and tasks;
- Undertake all assigned duties, tasks and activities within scope of personal expertise and in accordance with relevant policies, procedures and verbal or written work instructions of the Hospital and/or Mater;
- Manage time effectively to meet task associated deadlines whilst ensuring that those associated with the patient care experience take priority;
- Identify efficiency and improvement opportunities and/or participate in any resulting change or implementation processes;
- Communicate, both verbally and written, in a manner that is consistent with the professional image associated with the Mater brand;
- Provide support and training to other members of the Administration Support team as required;
- Ensure work areas are in a serviceable and orderly condition at all times with high regard to the storage of patient information and the need to shield such information from the public and/or other parties not involved in a patient’s episode of care; and
- Undertake duties, tasks and activities in other Administration Support Officer positions that are located outside of Central Administration Support as required
- Participate in creating an environment that strives for customer satisfaction
About you
To be successful in the role you will hold the following:
- Experience in a medical receptionist or customer service focussed position (highly desired);
- Exceptional customer service skills;
- Proficient in written and interpersonal communication; and
- Digital and computer literacy
- Highly desirable experience using Webpas
- Availability between 7am - 5pm and occasional Saturdays
Why join us?
Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.
We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE
- Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
- Access to package meal and entertainment expenses via salary packaging
- Access to leading education and professional development via Mater Education
- Access to our Employee Assistance Program and on-site pastoral care teams
- Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
- Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
- Access to on-site, discounted parking
- Enhance your expertise and credentials with exclusive discounts on postgraduate certificates through our university partnerships
- Discounted food and beverage at various campus cafés and coffee venues
Applications close on 4th April 2025. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!
Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.
Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.
Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.