Description:
About the role:
Join a dedicated team at an established distillery in Richmond, VIC as our new Distillery Door Manager. In this full-time hands on role, you will be responsible for overseeing the day-to-day operations of our distillery door, tasting room, function venue and bar. Your passion for hospitality and exceptional customer service will be key to ensuring our visitors have an engaging and memorable experience.
What you'll be doing:
Working closely with the owners to drive the business.
Manage the operation of the distillery door, including staffing, inventory, and cash management.
Provide an exceptional customer experience through knowledgeable product recommendations and guided tastings.
Planning and execution of special events and experiences at the distillery.
Create and execute new menus, cocktails, promotions and fun events.
Build and train your own small team of hospitality staff to deliver outstanding service.
Ensure strict compliance with liquor licensing and OH&S regulations.
Collaborate cross-functionally with the production and management functions.
Contribute to the continuous improvement of processes and procedures.
What we're looking for:
A dynamic, creative and commercially aware person ready to take the next step and join a small business.
A minimum 2 years' experience in a similar hospitality environment.
A very much a hands on, self starter who wants to make this role their own, grow with us and become famous.
Have great customer engagement skills and experience with exceptional communication and interpersonal skills with a genuine passion for providing outstanding customer service.
Function management experience is desirable.
Leadership abilities, with experience in training, coaching and motivating a team.
Excellent problem-solving and decision-making skills.
Thorough understanding of liquor licensing and responsible service of alcohol.
A genuine enthusiasm for the distillery, craft spirits and cocktail industry.
What we offer:
We are committed to providing a positive and fulfilling work environment for all employees. With our support we love to help people grow as they bringing their creativity and energy to their role. You will enjoy a competitive salary, a very attractive and achievable performance bonus structure, opportunities for professional development, and staff discounts.
About us:
We are a family-owned and operated craft distillery located in the heart of Richmond, VIC. Established in 2017, we are known for our award-winning gin, whisky and liqueur products, which are enjoyed by discerning customers across Australia. Our distillery and tasting room welcome thousands of visitors, offering authentic craft distillery experiences.
Apply now to join our passionate team!