Customer Experience Manager

Description:

Join Our Team at Satara Australia!
As the leader of our customer experience team, your role is to ensure we deliver exceptional customer service to our national customer base. Your will have an end to end responsibility from handling customer quotes, sales and delivery enquiries, reviewing in stock and incoming goods for orders, to coordinating dispatch of customer orders with our dispatch and accounts manager. Your ultimate goal is to support our Victorian and National team to ensure we are building lasting relationships with our Trade and Retail customers while growing the business in a profitable manner.
Why Join UsElevate Your Career: Become a leader in our Head Office team, stationed at our impressive new Flagship Moorabbin showroom. Your expertise will directly impact our national business's growth and sustainability in the ever-evolving designer furniture industry.Integral Role: Embrace a pivotal role encompassing customer sales and service support across our national customer base and delivery co-ordination with warehouse staff and freight partners. You will play a vital part in ensuring our esteemed customers receive unparalleled service.Dynamic Environment: Immerse yourself in a thriving and fast-paced industry, working closely with a dedicated team that values excellence and innovation.
Your ResponsibilitiesResponding to customer sales and delivery enquiries in a timely and caring manner.Providing product selection advice as requiredCo-ordination of Customer Quotes and OrdersProcessing sales orders ready for deliveryManaging relationships and bookings with incoming and outgoing freight companiesEnsuring effective communication and co-ordination of dispatching orders and stock management with warehouse and operations staff.Assisting with showroom sales and arketing activities as required.Working closely with the accounts and dispatch manager to co-ordinate delivery of customer orders.Resolving customer service issuesEnsuring relevant operational proccesses are efficient and effectiveOther sales and admin duties as required.
What You BringEnthusiasm: Your drive and energy will make a positive impact to team dynamics.Multitasking Marvel: Proficiently handle various tasks while maintaining exceptional service standards.System Savvy: Experience with Inventory Management, and Accounting systems such as Xero is a bonus.Effective Communication: Showcase impeccable verbal and written communication skills, supported by computer literacy.Attention to Detail: Your keen eye for detail ensures accuracy and precision in all tasks.Reliable Professionalism: Your trustworthy work ethic and reliability set you apart.Time-Management Expertise: Exhibit outstanding organisational skills to manage responsibilities efficiently.Customer-Centric Approach: Deliver outstanding service that leaves a lasting positive impression.Team Leader: Thrive in a fast-paced small team setting, contributing your skills collaboratively to motivate and develop the team.Experience: Bring a minimum of 3 years of relevant experience in a similar role, ideally in the furniture industry.
Your RewardAttractive Package: Enjoy a competitive salary package commensurate with your experience.Enjoy Staff discounts on our beautiful products.Vibrant Workspace: Work from our stunning new showroom at Morris Moor, Moorabbin, surrounded by a lively hospitality and creative hub.Fun Team Dynamics: Join a welcoming and enjoyable team environment where your contributions are valued.
If you're ready to embrace this exciting opportunity and shape the future of exceptional customer experiences in this exciting industry, Apply Now and make your mark with Satara Australia. We appreciate your interest, and please note that only shortlisted candidates will be contacted.
Please email your resume to jordan@satara.com.au.
Satara Australia