Description:
Who are we?
Australian Greek Welfare Society (t/a PRONIA), has since 1972, built a reputation as an innovative and progressive organisation that continues to serve the Greek speaking community and contributes to the wider multicultural sector through advocacy and collaborative partnerships. PRONIA’s programs focus on direct service delivery, including counselling, information provision, and crisis intervention, community education as well on the delivery of specialist services in aged care, disabilities, family and children’s programs. All services are delivered in a linguistically and culturally appropriate manner with a commitment to enhance individual’s capacity and build community capital.
What you will be doing
As the first point of contact for parents, children, and visitors, you must demonstrate a positive attitude, excellent communication skills, and an ability to handle a variety of administrative tasks. This role is crucial in ensuring the smooth day-to-day operations of the centre while providing outstanding customer service to our community.
Reception and Customer Service Duties
• Greet and welcome parents, children, and visitors in a warm and professional manner.
• Maintain a pleasant and professional environment at reception and client waiting areas, monitoring and updating client information resources and directing visitors to program areas.
• Answer incoming phone calls, direct enquiries, and provide information regarding programs, policies, and services.
• Respond to email enquiries, manage correspondence and all other deliveries to the Alpha Children’s Centre.
• Responsible for opening and locking up building on a need-to-need basis.
• Process issuing receipts of payments for PRONIA resources and any other donation fees.
Administration Duties
• Database input and updating contact details on databases using Child Care Provider Portal, KIMS, ASEQA, Qikkids and EZIDEBIT.
• Assist with enrolment paperwork and maintain accurate children’s records.
• Processing admissions and fees for playgroups run by Alpha Children’s Centre (PRONIA).
• Liaising with the Finance Unit regarding bank statements, bank deposits, debtors and recovery processing pertaining to the Alpha Children’s Centre and PRONIA playgroups.
• Responsible for staff’s messages system
• Maintain and update stock on all program cost suppliers eg. Stationary, office supplies, and organising maintenance schedules.
• Assist the Centre Manager with scheduling appointments, meetings, and managing calendars.
• Maintain confidentiality and follow all privacy and data protection guidelines when handling sensitive information.
Communication and Coordination
• Communicate important information to parents regarding events, schedules, and updates.
• Coordinate communication between staff, parents, and external stakeholders.
• Assist in organising and supporting events and activities within the centre.
Mandatory Requirements
• National Police Record Check.
• Working with Children Check
• Minimum of 2 years’ experience working in an administrative/receptionist role
• First Aid and CPR certification (or willingness to obtain).
Other requirements
• Previous experience in an administrative or receptionist role, preferably within a childcare or education setting.
• Strong verbal and written communication skills.
• Exceptional customer service and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.) and office equipment.
• Knowledge and experience in operating telephone Yealink VOIP system.
• Experience with childcare management software or databases.
What we offer
• Full-time employment
• Competitive remuneration according to qualifications & experience under the SCHADS Award.
• Salary packaging available.
How to apply
If you are interested to apply for this role, please submit your resume and a cover letter via our careers page: https://jobs.employmenthero.com/AU/jobs/organisations/61c77df3-7562-423c-a7ff-eb07b0503de7
Position Description
https://drive.google.com/file/d/1FnH1_YymrW8FZibUC2KFRxTj0zThmkss/view?usp=sharing
For further information regarding this role, please contact the People and Culture Unit on 9388 9998 or email hr@pronia.com.au
Applications close 25th April 2025