Where

Team Leader

Mecca Recruitment Group
Melbourne Full-day Full-time

Description:

Mecca Recruitment Group is seeking an experienced Superannuation Team Leader to join our client’s Superannuation Products business unit. This role is pivotal in leading operational excellence, fostering a high-performing team, and ensuring client satisfaction. If you are passionate about leadership, customer service, and driving continuous improvement, we want to hear from you!
Key Responsibilities:
  • Lead and manage the day-to-day operations of the Superannuation Products business unit, ensuring KPIs and service standards are met.
  • Provide coaching, development, and motivation to the team, fostering a member-centric service culture.
  • Collaborate with the Operations Manager to implement strategic plans and deliver business objectives.
  • Monitor workflows, compile performance reports, and identify areas for operational improvement.
  • Oversee compliance with internal policies, external regulations, and service agreements.
  • Act as the primary escalation point for complex issues and represent the team in client meetings.
Skills and Experience:
  • Minimum 4+ years of leadership experience within superannuation services.
  • Strong coaching, training, and leadership skills with experience in performance management.
  • Excellent communication and stakeholder management skills.
  • Familiarity with the life insurance industry (desirable) and RG 146 qualification (desirable).
  • Proven ability in project and change management, with a focus on continuous improvement.
  • Strong understanding of compliance, risk management practices, and business process optimization.
If you are ready to lead a dynamic team and make a significant impact in the superannuation industry, apply now through Mecca Recruitment Group!
25 Mar 2025;   from: uworkin.com

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