Services Account Manager (Security)

Description:

At Johnson Controls, we’ve been making buildings smarter and safer since 1885 and our capabilities, depth of innovation, experience, and global reach have been growing ever since. Our diverse global team offers the world’s largest portfolio of building products, digital technologies, software, and services to transform the environments where people live, work, learn and play.
Our mission is to continuously deliver the outcomes for our customers and partners. Tomorrow needs your talent. Tomorrow needs you. So, let’s talk today!
About This Role
This role will work with the Branch Manager is leading the Security Team.
Responsibilities Include
Lead and drive teams to achieve operations KPI’sDrive operational excellence for the services of JCI’s Security teamsReview and management of monthly schedules for maintenance contracts, past due reports, contracts executed and costs/budgetsConduct customer account reviews focusing of profitabilityOversee maintenance review activities including backlog review, onboarding, estimating and renewing plansDrive management of labour and materialsManage labour resourcing, forecasting and planning activities with a focus on billable hours, overtime and utilizationManage technician development through on-the-job training, coaching and performance management in line with business strategiesOversee recruitment and onboarding activities for new techniciansTravel to site with technicians to ensure excellent service delivery
About You
5+ years' experience in the Security industry (Service or Installation)Previous experience in leading teams would be an advantage however we are open to speaking with people wanting to step into this role.Focused, collaborative and passionate about the execution of projects, and thrives in complex environments.Strong leadership/supervisory skills with an ability to influence team collaboration focused on outcomes.Excellent analytical / problem solving and interpersonal skills.Commercial contractual competence with a proven capability to mitigate and manage conflict to resolution.Advanced computer / MS Windows skills, to include software applications such as MS Projects, PowerPoint, Excel, Access, etc.Security and driver's license.
Why Johnson Controls?
Being a Global company, you will work with some of the best people in the industry. This role will offer you autonomy and flexibility to make it your own and provide a pathway for a long-term career JCI career.
If you interested in this role, please click the apply button. If you would like to have a confidential discussion before applying, please contact Amy on 0417 445 920.
JCI’s Diversity & Inclusion
Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.