Where

Customer Service Officer

HB Recruitment
Toowoomba Full-day Full-time

Description:

Our client is a well-established agricultural merchandise business that has been serving the rural community in Toowoomba since 2003. They are looking for a dedicated Customer Service Officer to join their team!

As a Customer Service Officer, you will be responsible for administering customer service operations, liaising with customers in a warm and professional manner. The role will involve supporting the day-to-day activities of customer service, both in-store and online, and requires you to report to the Customer Service Manager.
Salary: $65,000 - $75,000 (Dependent on Experience)
Location: Toowoomba, QLD
Position Type: Full-Time, Permanent (Monday to Friday)
Key Responsibilities:
  • Provide excellent customer service via in-store interactions, email, phone, and online platforms.
  • Manage the administration of customer service duties, including:
    • Banking and cheque handling
    • Sales entry from phone orders and emails
    • Process sales orders from WooCommerce dispatch (StarshipIt)
    • Warehouse requests for labels and packing slips
    • End of month filing
    • Daily filing, scanning, and good inward scanning
    • EFTPOS reconciliation
    • Office stationery & kitchenette supplies management
  • Set up new clients and suppliers on the website and accounting software.
  • General reception duties, including greeting customers and managing inquiries.
  • Handle incoming and outgoing mail and general correspondence.
  • Ensure familiarity with the background workings of the WooCommerce website.
Required Experience & Skills:
  • Proficiency in Microsoft Office suite, Google Drive, and basic double-entry accounting.
  • Agricultural background or a passion for the land is highly desirable.
  • Experience with MYOB Accounting software is preferred.
  • Strong verbal and written communication skills.
  • Proven ability to work unsupervised and multitask in a fast-paced environment.
  • Excellent organisational and time management skills.
  • Experience in office administration and client record management.
If you're interested in this opportunity, please send your resume in Microsoft Word format (.doc or .docx) to recruitment@hb.NET.au. For any questions or a confidential discussion, please contact Shauna Cowen at 4639 4410.
26 Mar 2025;   from: uworkin.com

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