Application Support Officer - Web & Digital Production

Description:

The Department of Education is seeking a highly-motivated Application Support Officer to join our Web and Digital Production (WDP) team.

Your key responsibility will be providing support for SharePoint Online, your day would include:- managing and triaging the team's work queue, liaising with clients regarding their support requests and working with ServiceNow tickets and change management processes. As part of the Web and Digital Production team, there will be opportunities for growth to expand your skills as we also provide web content services, web design, technical development, online course development and digital media services.

About Us

The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.

Your Role

We encourage innovation and creativity and believe in providing our team members with the resources they need to flourish in their roles. If you are passionate about the digital world and thrive in a fast-paced and diverse environment, this is the perfect opportunity for you.

As a Application Support Officer Your Responsibilities Will Include

• Manage and triage team's queue
• Supporting our SharePoint Online clients
• Writing up and executing changes for SharePoint (Online and on-premises)
• Work closely and communicate with technical teams and non-technical teams
• Assist management team with the delivery of any future web hosting platform
• Undertake specific and ad hoc activities as allocated by the management team
  
  
  

About You

To excel in this role, it would be highly desirable to possess the following skills and experience:

• Experience with a team IT job ticketing system and triaging client requests; experience with ServiceNow a plus
• Experience in SharePoint Online or on-premises a plus
• Experience with other Microsoft products a plus (Power BI, PowerShell, Teams)
• Good understanding of change management processes
• Strong communication skills and attention to detail
• Positive attitude and a strong eagerness to learn and adapt
• Contribute to creating a workplace that embraces diverse backgrounds, perspectives, and life experiences.
  
  
  

Please refer to the attached role description for any mandatory requirements for this position.

Interested? To Apply:

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
• A maximum one-page summary outlining your interest and suitability for the role
  
  
  

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.

Salary rate shown is reflective of full-time (1.0 FTE).

The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.

Occupational group IT & Telecommunications