Description:
Are you an experienced life insurance professional looking to take the next step in your career? This is a fantastic step-up opportunity for someone with strong product knowledge and adviser support experience to move into a more strategic, relationship-driven role.
We are currently recruiting for an Adviser Support Manager (ASM) on behalf of a market-leading life insurer . This role is perfect for someone who thrives on building relationships, problem-solving, and driving retention strategies.
About the RoleAs an Adviser Support Manager , you will work closely with key advisers and practices to ensure they receive high-level operational, technical, and retention support. You will play a pivotal role in strengthening adviser relationships, improving service quality, and executing retention-focused initiatives that help advisers retain and grow their client base.
This role also offers significant cross-functional exposure , working with Partnerships, Product, Underwriting, Marketing, and Operations to deliver market-leading service within agreed SLAs.
Key Responsibilities- Retain and grow existing business by proactively supporting advisers with retention strategies
- Build and strengthen relationships with key advisers , becoming a trusted partner in their success
- Provide technical and operational support , including quotations, service queries, and policy insights
- Identify challenges faced by advisers and work proactively to resolve service and retention issues
- Utilise data and market insights to drive improvements in adviser satisfaction and retention metrics
- Collaborate with internal teams to streamline processes and enhance service delivery
- Be the voice of the adviser, providing feedback to influence product and service improvements
- Strong life insurance product knowledge , particularly around policy structures and retention strategies
- Experience in adviser support, client services, or retention-focused roles within financial services
- A proactive approach to problem-solving, relationship management, and business retention
- Excellent communication, negotiation, and stakeholder engagement skills
- Ability to analyse market trends and adviser sentiment to drive retention and satisfaction outcomes
- Comfortable in a fast-paced, evolving environment with a strong customer and business focus
- Step up into a strategic, adviser-facing role with a core focus on retention and service excellence
- Exposure to multiple business functions (Product, Underwriting, Operations, Marketing)
- Join a market-leading life insurer with strong career development opportunities
- Work in a team that values collaboration, innovation, and continuous improvementz
- A fantastic work-life balance with the ability to work fully remote
This is an excellent opportunity for someone looking to advance their career and take on a more strategic, adviser-support and retention-focused position within the life insurance industry.