Description:
This is a Senior Consultant | ServiceNow Managed Services role with one of the leading companies in AU right now -- Deloitte -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.
More About the Role at Deloitte
**What will your typical day look like?** As a ServiceNow Consultant in our Managed Services (Operate) team, you will work closely with clients to maintain, optimize, and enhance their ServiceNow environments. Your responsibilities will include: - Providing ongoing support, administration, and maintenance of ServiceNow platforms. - Working with business analysts and clients to understand requirements and deliver enhancements. - Configuring, troubleshooting, and improving existing ServiceNow modules, including ITSM, CSM, UI Builder, and ITOM. - Managing incidents, problems, and changes in line with ITIL best practices. - Ensuring system stability and performance through proactive monitoring and optimization. - Assisting with ServiceNow upgrades, patching, and security compliance. - Supporting integrations between ServiceNow and other enterprise systems. - Engaging with stakeholders to drive continuous service improvement and maximize platform value. **About the team** Our ServiceNow Operate team provides ongoing platform management, ensuring that our clients’ ServiceNow environments run smoothly and efficiently. We partner with a range of industries, from financial services to government and healthcare, delivering stability, security, and enhancements that help businesses get the most out of their ServiceNow investment. **Enough about us, let's talk about you** You have a strong background in ServiceNow administration, support, and continuous improvement, with relevant certifications and a passion for solving client challenges. Specifically, you bring: - 1-3 years of hands-on ServiceNow experience, particularly in ITSM, CSM, UI Builder, and ITOM. - ServiceNow Certified System Administrator (CSA) - mandatory. - Experience with incident, problem, and change management within an ITIL framework. - Ability to analyse and troubleshoot ServiceNow issues effectively. - Experience in configuring ServiceNow components, including workflows, UI policies, business rules, and integrations. - Basic understanding of JavaScript for scripting and automation. - Strong stakeholder communication and problem-solving skills. - Exposure to ServiceNow implementation projects and upgrades (desirable). - Familiarity with Agile methodologies and ticket-based work environments.
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