Description:
This is a Team Leader - Product SRE role with one of the leading companies in AU right now -- Xero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.
More About the Role at Xero
**About the team** Xero's Product SRE teams will consist of dedicated world class SRE engineers, embedded into product teams to drive enduring reliability, world class observability, and high performing services. The Team Lead will be responsible for building a team who are empowered to own and drive reliability across the product landscape; assuming responsibility for the deliverables of the embedded product SRE team. **About the role** This position requires a highly technical leader with a strong engineering background, deep experience in SRE, and a passion for building high performing teams. As a seasoned and relentless leader, they will contribute to the company's Product SRE strategy and contribute to the ongoing transformation of the Xero SRE culture. As an expert communicator, this leader will manage change and ensure the value of robust systems is communicated clearly across the business. We're looking for established leaders who have led and grown highly technical teams. Whilst the role will focus on leading and inspiring others to do their best work, the ideal candidate would have grown up as an engineer (with intimate technical depth regarding SRE tools and automation) before embarking on their journey into leadership. ### **What you'll do:** - Manage the day to day deliverables of a dedicated product SRE team. These will be highly experienced Site Reliability Engineers with a strong culture of ownership, automation first, and constant quality of delivery. - Build long term relationships with product engineering teams, ensuring everyone can deliver on system reliability with a theme of continuous improvement. - Champion observability best practice, ensuring implementation across products to ensure fast detection of impactful events. - Build a culture of continuous improvement to ensure product reliability is continuously improving and impact of issues are reduced; create and actively monitor quality standards for SRE teams and report regularly on its adherence. - Build and deliver an Error Budget culture associated with consistent breaches of SLA/SLO. - Provide ongoing training across the business to ensure reliability requirements are well understood and incorporated into product designs. - Create a team of empowered engineers who continuously raise the bar of quality in deliverables and outcomes for the SRE organisation. ### **What you'll bring:** - Proven track record in leadership roles, with the ability to inspire and empower cross-functional teams to achieve operational excellence and drive continuous improvement (ideally an extremely technical leader with strong engineering and hands-on SRE background). - Deep and proven experience building world class embedded SRE teams in a fast growing company. - Obsessed with delivering a high quality and highly stable customer experience. - Passion for customer-first thinking, with a strong product mindset helping to understand and anticipate customer needs. - Experience of building and delivering an error budget culture associated with consistent breaches of SLA/SLO. Coupled with a 24/7 focus on incident response and remediation. - Broad and deep technical understanding of modern cloud technologies (AWS, Azure, GCP) and their incident and problem management practices, particularly high-growth, high-availability SaaS-based transactional systems.
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