Description:
This is a Team Leader - Customer Service role with one of the leading companies in AU right now -- Stryker -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.
More About the Role at Stryker
"Job description Are you a dynamic leader who thrives in a fast-paced environment? Do you have a passion for delivering exceptional customer service while making a difference through your work? If so, this is the perfect opportunity for you! We are looking for a Customer Service Leader who can lead a high performing team for our Virtual (Email/Admin) function to drive process improvements and outstanding service to customers. This is a role for someone who leads with a solutions-focused mindset, embraces challenges, and loves coaching, mentoring and developing. What You’ll Do: \- Lead, Develop & Inspire – Manage and mentor a high-performing customer service team of 6, fostering a positive and results-driven culture. \- Drive Process Improvements – Implement strategies to enhance operational efficiency, audit compliance, and service delivery. \- Manage Stakeholder Relationships – Work closely with internal and external stakeholders and customers. \- Oversee Operational Reporting – drive quality and compliance, maximise productivity, utilise new technologies and ensure accuracy and timely of requests. \- Balance Priorities & Competing Demands – Effectively manage workloads, team performance, and strategic objectives simultaneously Who We’re Looking For: Required: \- Minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high performing team to success. \- Strong understanding of customer service operations and impact in the medical device industry. \- Full working rights in Australia. Preferred: \- Track record of proven process improvement by identifying inefficiencies, implements smarter workflows, and enhances business performance. \- Confidently handles difficult conversations with internal and external stakeholders while maintaining professionalism and fostering productive relationships. \- Embraces challenges, seeks out learning opportunities, and remains agile in a dynamic business environment. \- Thrives under pressure, balancing competing priorities with a proactive and optimistic mindset. \- Proficiency in JDE, Power BI, and advanced Excel (SQL experience is a plus). "
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