Description:
This is a Customer Service Representative - Portuguese Speaking role with one of the leading companies in AU right now -- Easygo -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.
More About the Role at Easygo
### **What you will do:** As a Portuguese speaking customer service representative, you'll be the friendly face of our online casino, responsible for building and maintaining relationships with our amazing players. Your main goal is to provide exceptional service and personalised attention, ensuring that our customers feel valued and well taken care of. You'll be the go-to person for addressing their needs, resolving any issues they may encounter, and ensuring their overall satisfaction. Whether it's answering their questions or assisting them with any challenges, you'll be there every step of the way to ensure a smooth and enjoyable experience. And get this, you'll be doing it all through chat! **Your Squad**: Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so don't worry if you don't have specific industry experience - we're looking for friendly, outgoing folks who know how to give exceptional customer service. So if you've excelled in customer-facing roles, we want you on our team! We're big on collaboration, celebrating wins, and helping each other grow. **Work Schedule**: Please note, this role will be based in our office in Melbourne. The online casino world never sleeps and that's why we've crafted a rotating roster that allows us to deliver top-notch service to our global players across multiple time-zones. We do understand how important work-life balance is though, so we provide you with your roster 4 weeks in advance to give you plenty of time to plan your life outside of work. No more wondering when your days off will be, we've got you covered for the month! \*Please note roster is subject to change from time to time and you may be required to work public holidays\* **Who are we?** At Easygo we proudly stand as the exclusive service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies. Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 270+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone. Click play, on your career today! ### **Main Duties and Responsibilities:** - Respond to customer inquiries and requests in a timely and professional manner via chat - Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction - Respond to customer inquiries in both English and Portuguese, with fluency in both languages - Keep up-to-date with product information and company policies to accurately assist customers - Maintain customer data and communicate effectively with internal teams as needed - Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements - Work a shift pattern which is 24/7 across 365 days ### **It would be a bonus if you also had (Desirable skills):** - Sports & Gambling knowledge advantageous - Cryptocurrency knowledge would be advantageous - Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom - Australian work rights are preferred. ### **Some of the perks of working for us:** - EAP access for you and your family - Access to over 9,000 courses across our Learning and Development Platform - Paid volunteer day - Two full-time barista’s who will make your daily coffee, tea or fresh juice! - Daily catered breakfast - Massage Wednesdays - we get professionals to do this! - Team lunches and happy hour in the office from 4pm on Fridays - Fun office environment with pool tables, table tennis and all your favourite gaming consoles - Help yourself drinks fridges and snack shelves
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