Elearning Support Officer

Description:

• Institute for Teaching and Learning Innovation

• There are 2 full-time fixed-term positions (through to January and April 2026), with salary in the range $80,523 - $89,505 (HEW 5), plus a generous super allowance of up to 17%.

• Seeking patient, team-oriented individuals with a strong technical background in educational technology or IT support to join our collaborative team.

• Utilise cutting-edge eLearning technologies to directly enhance the experience of university staff and proactively address support requests in a fast-paced environment.

• Broaden your career within one of QLD’s largest employers with opportunities for professional growth.

• Work at our vibrant and conveniently located St Lucia campus

Provide expert technical support and troubleshooting for eLearning issues (Tier 2 IT support), contributing to the seamless operation of University-wide IT services as part of the eLearning Systems and Support team.

Key responsibilities will include:

Cyber Security & Compliance

• Promote and implement sound cyber security practices in accordance with UQ policies and procedures.

eLearning Support & Troubleshooting

• Provide comprehensive eLearning support to UQ staff via various channels, including logging incidents and resolving technical issues.

Client Service & Communication

• Deliver prompt, courteous, and accurate responses to helpdesk queries, educating clients and escalating complex issues as needed.

Content Management & System Administration

• Manage eLearning website content, administer the eLearning system (course migrations, testing), and assist academic staff with online course tools and assessments.

Documentation & Training Support

• Develop technical guides, provide feedback to training staff, and assist with training documentation.

Research & Innovation

• Research and evaluate online learning systems, generate innovative ideas, and contribute to the development of proposals and specifications.

Essential

• Degree or Advanced Diploma in a relevant field (or equivalent), with experience using UQ LMS (Blackboard) and associated online learning tools (Turnitin, Echo, Kaltura, Chalk and Wire, etc).

• Strong oral and written communication skills, coupled with proven problem-solving abilities.

• Demonstrated experience in providing effective client service via various channels, and strong interpersonal skills for collaborative work.

• Ability to work effectively under pressure, manage disruptions, and thrive in a dynamic IT environment.

• Ability to take initiative, meet deadlines, and focus on achieving positive outcomes for clients.

Desirable

• Experience in call tracking/logging systems, website maintenance (e.g., Drupal), and supporting staff development activities in a non-teaching capacity will be highly regarded.

You must maintain unrestricted work rights in Australia for the duration of this appointment, and may be required to complete background checks including, criminal history and education checks. Employer sponsored work rights are not available for this appointment.

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 17% superannuation contributions, 17.5% annual leave loading.

• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.

• Cheap parking, On campus childcare and Salary packaging options.

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the ‘About You’ section.

• Resume

For more information about this opportunity, please contact Paul at p.dutton@uq.edu.au. For application queries, please contact talent@uq.edu.au stating the job reference number (below) in the subject line.

Applications close Sunday 6 April 2025 at 11.00pm AEST (Job Reference Number - R-49091). Please note that interviews have been tentatively scheduled for 15 April 2025.

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talent@uq.edu.au for accessibility support or adjustments.

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.