Family Support Case Manager

Description:

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way – supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).

See more at our website - www.atsichsbrisbane.org.au

About the role

The Family Support Case Manager will work with families in partnership to empower and build their agency to make effective change and overcome their identified family challenges. The role is heavily outreach based, engaging families in their homes, and translating initial engagement into a strong ongoing partnership. Once engaged, the role will not identify the family issues in a practitioner-led assessment, rather deliver interventions that build family awareness and insight into their history and current family challenges in order for families to self-identify their key challenges and lead their own change.

Duties

• Meet individual case performance targets as per weekly, monthly and quarterly dashboard system.
• Provide high quality and intent-based practice in all interactions with clients, consistent with the ATSICHS values and vision.
• Provide high quality case management practices and record keeping that adhere to operational requirements.
• Demonstrate positive and warm engagement through an assertive outreach approach that engages clients into the service.
• Facilitate a client-led assessment and Care Plan to identify the client’s goals, including the entire family, where appropriate.
• Provide role-specific targeted interventions and family facilitated group meetings in achieving client goals.
• Commit to a high level of quality management for ATSICHS through use of LogiQC quality management systems and MobNet tasks.
• Cultivate productive working relationships at all levels, which support the nurturing of internal and external relationships, facilitates cooperation, trust and respect, values differences and diversity and guides, mentors and focuses on the development of staff.

Culture

Enjoy working in an organisation that makes a difference in the community. Join our friendly and cooperative team that will help you grow personally and professionally.

Benefits

• Permanent full-time position with starting annual salary of $73,000 (depending on qualifications and experience).
• 11.5 % Super + Not for Profit Salary Packaging (Increases your take home pay).
• Work for a community-controlled organisation.

Essential

Qualification and/or Experience:

• Current Cert 4 in Social Work, Human Services, Social Science, Health, Allied Health, Youth Work, Community Services, Child and Family Intervention with at least 12-months experience in a case management role.

OR

• Current graduate university bachelor’s degree in Social Work, Human Services, Social Science, Health, Allied Health, Youth Work, Community Services, Criminology with at least a 10-week full-time placement in social service field.

Skills and Knowledge:

• Demonstrated ability and comfortableness working in a performance driven environment to meet individual weekly, monthly and quarterly performance targets.
• Demonstrated ability to build client agency, self-efficacy and facilitate change through client empowerment, while actively discouraging client dependence on supports.
• Demonstrated ability to work with the whole-of-family, irrespective of primary client, in meeting the totality of family needs.
• Demonstrated ability in coordinating multiple services in providing access to holistic care for clients, particularly integrating internal agency supports across multiple teams.
• Understanding of the factors contributing to vulnerability, disengagement, and intergenerational trauma of client group.
• Experience with case management for high risk and/or crisis clients, with high-level planning and organisational skills.
• Knowledge of the supports available to target clients in the areas of mental health, substance misuse, education, employment and housing.

Additional Requirements:

• Requirement to travel across the Logan and/or Brisbane region, as per program location.
• Current drivers’ licence.
• Flexibility to work outside core 8:30am-5pm business hours in meeting individual client needs and provide responsive care.
• Working with Children’s Card (Blue Card) or be eligible to apply.

COVID-19 Requirement

• Immunisation history showing you have received two doses of a Covid -19 vaccine is encouraged.

How to apply

If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews being conducted as they are received so do not delay in applying.

Only successful applicants will be contacted.