Description:
This role requires a highly professional, compassionate, and sales-driven individual with strong interpersonal skills. You will guide potential clients through our intake process, ensuring they feel supported, informed, and confident in their decision to engage with our programs.
While the focus is on nurturing inbound leads, you will also be responsible for outbound prospecting and re-engagement with potential clients already in our database. Additionally, you will be expected to facilitate warm handovers to alternative facilities within our network when appropriate.
The Opportunity
The Intake Consultant will hold responsibility for the following tasks and these will make up the majority of the work for the successful candidate:
Client Inquiry Management
- Promptly and empathetically respond to all inbound enquiries via phone, email, and digital channels.
- Provide clear, professional, and compassionate information about The Banyans’ treatment programs and admission process.
- Conduct thorough suitability assessments, discussing clinical appropriateness, financial considerations, and client needs.
- Accurately record all interactions, assessments, and client progress in the CRM system.
- Perform outbound prospecting to re-engage leads within the database, following up on stalled enquiries or past clients.
- Facilitate warm, professional handovers to partner facilities (such as Palladium Private) if a client is not suitable for The Banyans, ensuring seamless continuity of care and positive outcomes.
Collaboration & Professional Development
- Work collaboratively with the Intake, Clinical, and Executive teams to ensure smooth client transitions and high-quality service delivery.
- Participate in regular staff meetings, performance reviews, and professional development sessions.
- - Adhere to The Banyans’ Code of Conduct, fostering a respectful, supportive, and ethical workplace.
About You
Our programs are residential based and the ideal person will possess the following:
- Proven experience in a client-facing sales role, ideally involving high-value services.
- Demonstrated success in managing sales pipelines and converting leads to clients.
- Outstanding communication skills, with the ability to build rapport, empathise, and maintain discretion in sensitive conversations.
- Experience working with individuals facing mental health challenges, addiction, or personal crises.
- Strong commitment to confidentiality, professionalism, and customer service excellence.
- High-level organisational skills, with proficiency in CRM systems and other digital tools.
- Ability to work autonomously and collaboratively within a fast-paced team environment.
About the Benefits
Our values are Care , Respect , and Joy - and they guide everything we do.
You will be part of a visionary healthcare organisation that has a strong sense of mission, coupled with innovation in treatment models. You will have the opportunity to provide excellent customer service in beautiful environments, with an engaged client cohort.
Additionally you will receive:
- A market base salary plus sales incentive scheme
- A competitive benefits package including well being allowances, well being leave and paid parental leave
Who We Are
The Banyans is a unique residence providing a private service for discerning individuals seeking recovery solutions. In a serene environment, our patients rediscover health and wellness following experiences of stress, anxiety, depression, chronic pain, substance misuse, dependency, grief, trauma, and eating disorders.
The Banyans provides a recovery program that supports guests in achieving long-lasting and measurable results. Our comprehensive medical and biopsychosocial approach makes The Banyans Australia’s premium residential recovery program.
How to Apply
To apply, please submit your up to day resume and a cover letter (no more than 1 page in length) telling us about your interest in the role and why we might be a fit for you.
We are committed to delivering an outstanding candidate experience, so every application will be acknowledged and all applicants will receive a timely notification of the outcome of their application.
The Banyans respects and honours Aboriginal and Torres Strait Islander Elders past, present and emerging. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples on this land and commit to building a brighter future together.