Guest Service Agent (Part-Time)

Description:

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Guest Experience Expert in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

Position Summary:

• Be an expert on the hotel and the surrounding area, have a sense of the local to exceed traveller expectations
• Assign rooms according to traveller requests and preferences whenever possible
• Handle general enquiries, and provide a friendly, genuine service with each traveller experience
• Assist with verifying and adjusting billing for travellers whilst following up with traveller questions and requests
• Build and strengthen relationships with existing and new travellers to enable future bookings

About You:

• Experience with OPERA property management system or similar
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude
• Be able to manage working overnights

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.