Member Services Officer

Description:

• Handle first notifications and daily interactions with members, providing expert and timely administrative support.
• Ensure a consistent, timely, and high-quality service experience in every interaction with members.
• Participate in thorough training, ongoing education, and regular coaching to stay updated on membership processes.
• Actively contribute to improving processes and member communication with innovative ideas.
• Administer invoices and claims accounts payable, ensuring timely and accurate data quality in line with privacy and stringent regulation requirements.
• Prepare claims supporting documentation for efficient resolution in line with policy, process, QA, and SLA standards.
• Appropriately code all information into the document management system.
• Ensure all information in the claims system is accurate, detailed, and updated in a timely manner.
• Foster a culture of member focus, open collaboration, and constructive challenge.
• Be open to receiving and acting on regular feedback.

Skills & Experience:

• At least 1 year experience in a similar role is a must.
• Excellent Microsoft Office skills
• Excellent interpersonal skills and a personable attitude
• Highly organised and detail orientated.
• Ability to multitask and problem solve.
• Excellent communication and interpersonal skills
• Ability to multi-task and prioritise effectively in a fast-paced environment.
• Ability to always maintain positive and professional.

Requirements:

The successful candidate must possess a strong "can do" approach whilst having the ability to work both autonomously and within a team. A high standard of attention to detail and time management skills are imperative along with the ability to provide a high level of professionalism. The working environment a collaborative one where open and honest communication is encouraged.

Conditions:

The passionate and down-to-earth team works closely with colleagues dedicated to providing exceptional experiences. Along with a competitive salary and a hybrid working model, you'll be encouraged to innovate. You'll thrive in a collaborative environment where your unique contributions will make a real difference.

• Enjoy a supportive and flexible working environment with continuous development opportunities.
• Benefit from a great company culture and social events.
• Collaborate with a team of highly energised, motivated, and driven professionals.