Description:
- Great Culture
- Modern facilities
- Fabulous opportunity
Position Summary
As Guest Relations, you will be the first point of contact regarding workplace and visitor management for client staff and guests. Your primary responsibility will be to ensure a seamless, welcoming, and professional experience for all client staff and their visitors.
Reporting to the Office Manager, the Guest Relations position also directly assists the Sales, Property Management and Corporate teams on a daily basis through providing efficient, professional and dedicated service.
The duties and responsibilities of this role require not only a talent for exceptional relationship and communication skills, but also strong attention to detail and well-developed organisational skills where there is a requirement to collaboratively work with a variety of stakeholders.
Responsibilities
- Display a warm, professional and engaging welcome to all staff, visitors and clients
- Manage incoming phone and email correspondence, redirecting to respective recipients
- Ensuring room set-ups for meetings, training sessions, and town hall meetings
- Coordinate appropriate vendor and purchaser gifts (as required) both pre and post-sale & maintain gift register to send to accounts at the end of the month
- Organise upcoming property settlements and reports
- Complete the daily mail run and maintain adequate stocks of stationery
- Oversee the Brochure deliveries and distribution to appropriate staff.
- Assisting with audio-visual services and meeting preparations
- Managing conference and meeting room scheduling and support
- Manage kitchen and weekly food supplies.
- Manage key register for incoming and out going properties.
- Manage key safe register
- Work together with your direct manager, sales administrators and shared services to provide efficient and timely output for the team
- Other administrational duties as required
Attributes
- Shows initiative - seeks out opportunities rather than waiting for them to occur
- Strong attention to detail, plans and is organised.
- Regulates own emotions well, staying clear-headed under stressful situations
- Represents and lives by our culture/vision
- Builds and manages relationships with clients, staff and other stakeholders
- Exhibits a drive to personally and continuously develop
- Consistently set, achieve and raise standards of excellence
- Understands own strengths and limitations
- Communicates well with others and manages relationships & diversity
Skills
- Proven experience in an administrative / support / receptionist role
- Proficiency in Microsoft Office suite specifically Excel and Word
- Effectively plans and prioritises own work appropriately dealing with conflicting demands
- Excellent business and technical communication skills (written and verbal)
- High level of relationship management and ability to build trust and respect
- Demonstrated exceptional attention to detail
- Previous experience in the Real Estate industry highly regarded