Description:
Do you thrive in fast-paced environments? Are you passionate about helping people?
Probe CX is looking for enthusiastic and driven individuals to join our energetic Customer Service team! As a Customer Service Agent, you'll be the voice of our retail client, providing exceptional support to the Australian public.
About the role
In this role, you will handle inbound and outbound calls from customers or online shoppers, resolve their inquiries, and update customer accounts after each interaction. You will coordinate with stores for order deliveries, assist stores and drivers with their questions, and occasionally make outbound calls for delivery coordination. Additionally, you will send follow-up emails to stores, process B2B requests, manage emails in the Customer Care and Priority inbox, and escalate critical issues to management when needed.
Key Details
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Hybrid working model after training period
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Paid Full time Training (1 week + 4 weeks nesting period)
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Commencing 07 April 2025
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Fixed term ending 27 June 2025 with the possibility of extension
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Multiple Part Time positions 20-30 hours per week
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Rotating roster across 7 days (weekend availability is a must) 6am - 1am
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You will be required to complete a Nationally Coordinated Criminal History Check.
This role will be a Hybrid working model after training.
You will need to have the following equipment at home to be able to work in this role:
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Windows 10 based PC & Monitor Or Windows 10 based Laptop with an i5 processor and 8GB RAM or equivalent. (25G upload and download speed / at a minimum) 50 Meg plan
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Anti-Virus installed and Windows Defender switched on.
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Must have dual monitors (this does not include laptop screen)
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Reliable internet connection - Hardwired NBN Internet connection - No hot spotting or tethering.
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Headset with a microphone.
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Note: No Macbooks as they are not compatible with our system.
To be successful in this role, you will need to:
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Build strong client relationships through effective phone communication and timely responses.
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Follow strict compliance regulations to maintain standards.
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Consistently deliver exceptional customer service experiences.
Culture & Benefits
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Hourly rate plus On-Target Earnings (OTE) based on meeting Key Performance Indicators (KPIs).
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Continuous coaching and support to enhance personal and professional growth.
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Abundant pathways for progression.
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Inclusive and vibrant team culture that values everyone's uniqueness.
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Unlimited 24/7 access to a dependable mental health and well-being platform
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.
At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!