Description:
About us
Endotherapeutics is a leading medical devices distributor representing several international manufacturers who provide cutting edge technology in a variety of specialty medical sectors. The company has had a strong reputation since 1999 for providing innovative, and niche medical technologies that provided quality of life improving solutions to healthcare professionals. Endotherapeutics improves healthcare by distributing innovative, patient-centric medical technologies accompanied by expert clinical support. Our team brings tenacity, dynamism, drive and determination to every company and brand that we represent.
Be part of our team
At Endotherapeutics we focus on attracting, retaining, and developing people who share our passion and commitment to improve quality of life. Our culture focuses on empowerment, continuous improvement and developing leadership capability. We embrace diversity and inclusion and support a culture where individuals of all backgrounds and abilities feel included and confident in bringing their whole selves to work. Our workplace is fun, dynamic and supportive. By joining us, you’ll have access to a new, modern head office based in Macquarie Park with gym facilities and access to benefits such as an employee wellbeing/assistance program, career/leadership development programs, weekly commensality lunches, birthday leave and additional service-based annual leave as you continue your career with us. Here you will find a positive and enriching team culture where you will be able to develop and grow your skills in a fast-paced environment.
The role
Customer Support is the heart of Endotherapeutics, which is the connection between Endotherapeutics Sales Teams, hospitals, and Healthcare Networks and online consumers. We are looking for a team player that is passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
As a Customer Support Assistant , you will be responsible for coordinating the loaned instruments within the hospitals, as well as, inspecting, packaging, and distributing instruments used for surgical procedures, including checking and coordinating instruments loan sets across all surgical specialties; liaising with medical companies, other healthcare providers and nurse managers; ensuring completeness of all sets on receiving and dispatch on a strict deadline; processing instruments efficiently and timely, and manage documentation effectively. Duties and responsibilities include but are not limited to:
- Receiving, inspecting, and unpacking returned loan set kits from customers and hospitals
- Maintaining instrument and implant sets to ensure loan kits are ready for use with proper functionality and cleanliness.
- Invoicing purchase orders for used loan stock
- Liaise with couriers, placing urgent orders and following up on PODs for loan and consignment stock
- Resupplying and picking inventory for hospital consignment locations
- Sending stock to the sales team for their inventories
- Transacting accurately within the required time frame in ERP system as per standard operating procedures
- Fulfillment of Endotherapeutics online ecommerce orders including customer and database updates
- Systematic cycle count of stock at Head Office
- Receipt stock at head office into systems and unpack into appropriate bays
- Primary responsibility for kitchen cleanliness including packing and unpacking dishwasher
- Order, receipt and unpacking of office supplies including stationery and kitchen supplies
About you
- A highly motivated and positive attitude
- Attention to detail in all aspects of your role.
- Great organisational and time management skills
- Ability to work in a team.
- Capacity to prioritise tasks
- Good interpersonal customer support and communication skills are essential
- Be well presented and professional
If this sounds like you, click apply now! For more information contact hr@endotx.com.au.
We are an Equal Employment Opportunity Employer and value diversity. If there are any reasonable adjustments that we can make to assist your application, just let us know.
For more insights into our culture, mission, and values, take a look at our careers video: https://www.youtube.com/watch?v=h2HQhVA-7XA